Product Support Engineer (IST, North Reading, MA)
About The Position
The Teradyne Product Support Engineering team is looking for a highly-motivated, energetic, technically driven Engineer to provide world class support to the current and future generations of Teradyne Semiconductor Test Products. This role is enabled by an in-depth knowledge of Teradyne's product offerings coupled with a desire to provide timely solutions across an evolving customer Landscape. The Product Support Engineer role is a dynamic global support opportunity that spans an array of engineering disciplines. This individual will report directly to the Semiconductor Test Product Support Engineering Manager.
Requirements
- Bachelors of Science in Engineering (MFG/ME/EE), Electromechanical preferred
- 4+ years of experience
- Must be self-motivated, team oriented, and "hands-on"
- Excellent verbal and written communication skills
- Excellent organizational and time management skills
- Ability to work with limited supervision and with cross-functional teams
- Critical thinking and the ability to troubleshoot complex issues
- Basic understanding of mechanical design drawings and/or electrical schematics
- Ability to create detailed documentation
Nice To Haves
- Product Support and/or automation experience desired
Responsibilities
- Represent PSG as a core team member on both existing and new products
- Work with the field team and engineering (SW and HW) on field issues and escalations in both the field and factory
- Assist with identifying root cause to increase system up time
- Participating in new product team meetings
- Working with design engineering to design in serviceability (DFS)
- Lead installation and serviceability discussions as part of design reviews
- Support system install requirements and work with install coordinator on required tools, resources, etc.
- Develop a Field Replaceable Unit (FRU) strategy
- Organize, schedule and project manage field upgrades
- Manage training for Teradyne field service engineers
- Develop support documentation
- Monitor system and new product reliability
- Generate reliability reports based on field issues
Benefits
- Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Computer and Electronic Product Manufacturing
Number of Employees
5,001-10,000 employees
