Product Support Engineer - Sensing Solutions

Honeywell International • Richardson, TX

94d

About The Position

Honeywell is looking for a Product Support/Application Engineer II to join our global Technical Support organization. In this role, you'll apply your engineering expertise to support customer inquiries, resolve technical issues, and contribute to product improvements, while delivering exceptional customer experience. Honeywell Sensing Solutions designs and delivers advanced components that detect, digitize, and interpret real-world conditions for better protection, accuracy, and operational effectiveness. We are a leading global supplier of standard and custom-engineered packaged products and switches, gas sensors, electronic sensors, and test & measurement sensors serving industries such as aerospace, transportation, healthcare, and electrification.

Requirements

• Bachelor's degree from an accredited institution in a technical discipline such as the sciences, technology, engineering or mathematics.
• 3+ years of experience in industrial, healthcare, aerospace, or transportation sectors, with a focus on supporting mechanical or electrical products (design, deployment, or servicing).
• 1+ years of experience in a customer-facing role providing technical support and product troubleshooting.

Nice To Haves

• Bachelor's degree from an accredited institution in a technical discipline such as Mechanical, Electronics or Automation.
• Experience in project management and/or Six Sigma methodologies.
• Experience in product design and strong understanding of product development lifecycle.
• Experience in CRM, ERP and/or PLM tools such as Salesforce, SAP or Teamcenter.

Responsibilities

• Provide technical support to customers via phone and email, diagnosing and troubleshooting hardware and software issues to ensure effective resolution.
• Conduct in-depth analysis of recurring technical issues and provide actionable feedback to product development teams for continuous improvement.
• Deliver product training and guidance to customers, ensuring they understand product features and functionality.
• Maintain strong customer satisfaction through professional, empathetic, and timely support.
• Develop and maintain knowledge base articles, troubleshooting guides, and support documentation to enable customer self-service.

Benefits

• Unlimited Vacation Plan with No Preset Maximums
• Flexible Hybrid Work Schedule
• Medical/Rx Health Savings Account (HSA)
• Dental/Vision
• Life Insurance
• Short/Long-Term Disability
• Employee Assistance Program (EAP)
• 401(k) Match
• Education Assistance
• Flexible Spending Accounts
• Parental Leave
• 12 Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Machinery Manufacturing
• Education Level: Bachelor's degree