Product Support Engineer Combat & Trainer Engines

GE Aerospace • Evendale, OH

99d

About The Position

All activities relating to enhancing services technology integrating customer data, or capturing engines/products reliability, availability, maintenance, safety and other performance parameters. Includes hourly, nonexempt and exempt employees as well as manager roles responsible solely for these activities. Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgment.

Requirements

• For roles outside of the USA- This role requires significant experience in the Engineering/Technology & Fleet Management. Knowledge level is comparable to a Master's degree from an accredited university or college (or a high school diploma with relevant experience).
• For roles in USA - Master's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).

Nice To Haves

• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Demonstrated ability to analyze and resolve problems.
• Demonstrated ability to lead programs / projects.
• Ability to document, plan, market, and execute programs.
• Established project management skills.

Responsibilities

• Support of installed base including activities such as customer issue resolution, fleet issues, service bulletin implementation, Monitoring & Diagnostics, fleet configuration.
• Maintenance of fleet data, outage management.
• Developing specialized knowledge in their discipline.
• Serves as best practice/quality resource.
• Has awareness of latest technical developments in own area.
• Contributes towards strategy and policy development, and ensure delivery within area of responsibility.
• Has in-depth knowledge of best practices and how own area integrates with others; has working knowledge of competition and the factors that differentiate them in the market.
• Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology or engineering.
• Takes new perspective on existing solutions.
• Uses technical experience and expertise for data analysis to support recommendations.
• Acts as a resource for colleagues with less experience.
• May lead small projects with moderate risks and resource requirements.
• Explains difficult or sensitive information; works to build consensus.

Benefits

• Great work environment.
• Professional development.
• Challenging careers.
• Competitive compensation.
• Relocation Assistance Provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Transportation Equipment Manufacturing
• Education Level: Master's degree