Product Support Coordinator
About The Position
Strong on the Inside & Out. We know nothing's more valuable than what takes place on the inside of a home, the family moments that strengthen bonds. The lived experiences that shape communities. We believe our customers’ attention should be on nurturing and enjoying their interests and their families, not on roofs, siding, or windows. Our job is to make sure that it never changes. Role Description and Expectations Administrative & Customer Service Support Answer and manage incoming phone calls Provide customer service support and client communication Handle lead intake and initial inquiry processing Perform data entry and general office administrative tasks HOA Applications & Approvals Process and manage HOA applications and approval submissions Track status of applications and follow up as needed Communicate with HOAs regarding requirements and approvals Maintain documentation and compliance records Permitting Support (Backup Role) Assist with permit applications and documentation Communicate with building departments regarding permits Support inspection scheduling and tracking Maintain permitting records and status updates Serve as backup support to the Permitting Coordinator as needed Scheduling Support (Cross-Training Role) Provide scheduling assistance during peak workload periods Serve as backup for scheduling coordination Help ensure smooth workflow and prevent operational bottlenecks Marketing & Event Support Represent the company at event shows and marketing initiatives Support Stronghouse marketing efforts as needed Provide customer engagement and lead generation support at events Operational Support & Growth Alignment Cross-train across multiple departments to increase team flexibility Provide additional coverage during team absences Support anticipated company growth, expanded trades, and increased permitting needs Contribute to long-term operational stability and scalability
Responsibilities
- Answer and manage incoming phone calls
- Provide customer service support and client communication
- Handle lead intake and initial inquiry processing
- Perform data entry and general office administrative tasks
- Process and manage HOA applications and approval submissions
- Track status of applications and follow up as needed
- Communicate with HOAs regarding requirements and approvals
- Maintain documentation and compliance records
- Assist with permit applications and documentation
- Communicate with building departments regarding permits
- Support inspection scheduling and tracking
- Maintain permitting records and status updates
- Serve as backup support to the Permitting Coordinator as needed
- Provide scheduling assistance during peak workload periods
- Serve as backup for scheduling coordination
- Help ensure smooth workflow and prevent operational bottlenecks
- Represent the company at event shows and marketing initiatives
- Support Stronghouse marketing efforts as needed
- Provide customer engagement and lead generation support at events
- Cross-train across multiple departments to increase team flexibility
- Provide additional coverage during team absences
- Support anticipated company growth, expanded trades, and increased permitting needs
- Contribute to long-term operational stability and scalability
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
