Product Support Consultant, gTech Ads Customer Support

Google • Boulder, CO

426d • $85,500 - $125,000

About The Position

The Product Support Consultant role at gTech Ads Customer Support involves providing comprehensive support and technical services to customers utilizing Google's advertising products. The consultant will work closely with clients to enhance their experience, troubleshoot issues, and implement effective advertising solutions. This position requires collaboration with various teams within Google to ensure customer satisfaction and optimize the use of Google Ads products.

Requirements

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in a project management or a customer-facing role.

Nice To Haves

• Experience in account/campaign management roles, technical troubleshooting or customer support, with excellent communication and stakeholder management skills.
• Experience in business analysis to conduct analytics, develop dashboards, and make recommendations.
• Experience with problem solving to develop strategic perspectives on customer-focused solutions.
• Knowledge and experience using Google Ads or other online advertising solutions and the media landscape.
• Ability to own experience and solutions.

Responsibilities

• Prioritize and deliver customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies, and partners.
• Apply product knowledge to solve technical customer issues and escalations, and carry out strategic projects.
• Analyze data and insights to create action plans to solve issues at the root cause for top customers focusing on knowledge management, operational improvements, account reviews, and product adoption.
• Partner with Sales and other cross-functional partner teams to own and improve the journey of clients, resolve issues, and understand customer pain points.
• Share insights and provide knowledge to partner teams to support product and process improvements.

Benefits

• Competitive salary range of $85,500-$125,000 based on experience and location.
• Bonus and equity opportunities.
• Comprehensive benefits package including health insurance, retirement plans, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Web Search Portals, Libraries, Archives, and Other Information Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees