Product Support Associate (Hybrid / Decatur, GA)

Acuity Inc. • GA

95d • $55,300 - $99,500

About The Position

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com. The Product Support Associate is at the forefront of our mission, dedicated to maintaining the integrity of our specialty brand's product line while guaranteeing an unmatched customer journey through their unwavering commitment to deep product knowledge and effective problem resolution. One of the key responsibilities of a Product Support Associate is to act as the bridge between the customer-facing documentation and our internal teams. This individual will be an integral team member collaborating closely with various departments, including New Product Development, Sustaining Engineering, Marketing, and Product Management to address product-related concerns and contribute to the success of our brand.

Requirements

• High School Diploma Equivalency/ GED
• Prior experience in lighting products and customer support
• Excellent collaboration and communication abilities.
• Solid understanding of lighting fundamentals
• Strong desire to work in a start-up environment.
• Strong project management skills and ability to meet deadlines.
• Self-starter mentality with a strong work ethic, with the ability to work independently and with a highly collaborative team.
• Attention to detail and problem-solving skills.
• A strong sense of ownership and the ability to take initiative.

Nice To Haves

• Understanding of Acuity Brands product lines.
• Proficiency in Microsoft Office, Power BI, PDF Editor Pro, etc.

Responsibilities

• Contribute to product life cycle management, from creation to discontinuation.
• Collaborate with cross-functional teams, including engineering and product management, to ensure effective communication and resolution of product concerns.
• Provide expert product support, addressing escalations from front-line customer service and technical support teams.
• Assist with product validation, application guidance, technical data, product functionality, and replacement parts inquiries.
• Maintain and update product literature, including spec sheets and other forward-facing documents.
• Create and sustain product line within Product Data Management (PDM), including accurate attributing and maintenance, validation, pricing, lead times, and imagery.
• Manage the warranty deviations process (RFWD), bill of material verifications, and work queue items.

Benefits

• Health care
• Dental coverage
• Vision plans
• 401K benefits
• Commissions/incentive compensation depending on the role

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED