Product Support and Warranty Representative

Bullfrog Spas • Herriman, UT

4d • Hybrid

About The Position

We are seeking a motivated and detail-oriented team member to join our Product & Customer Care team located in Herriman, UT. This hybrid role provides technical support to our dealer network, assists customers through our e-commerce platform, and manages service scheduling for our factory retail locations.

Requirements

• Knowledge of hot tub systems and components preferred (training available)
• Strong communication and problem-solving skills
• Ability to manage multiple tasks and adapt in a fast-paced environment
• Customer-focused with a positive and professional attitude
• Proficient with scheduling software preferred, CRM systems, and Microsoft Office

Nice To Haves

• Previous experience in spa or pool industry
• Experience with warranty processing or e-commerce platforms
• Bilingual (Spanish) a plus but not required

Responsibilities

• Provide phone and email support to dealers for technical troubleshooting on hot tubs and swim spas
• Guide dealers through warranty procedures and proper diagnostics
• Document and track support cases in our system to ensure resolution and follow-up
• Respond to customer inquiries related to online orders, part compatibility, and general spa care
• Assist with order tracking, returns, and product questions to ensure a smooth online experience
• Collaborating with the e-commerce team to improve customer service workflows
• Coordinate and schedule service appointments for company-owned retail locations
• Communicate with service technicians and customers to confirm availability and appointment details
• Monitor and adjust the schedule to maintain efficiency and meet customer expectations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed