Product Support Analyst (S)
About The Position
Provides daily technical support for the ticketing system, including troubleshooting system errors, user access issues, and performance problems. Monitors ticketing system to ensure reliability, accuracy of data, and smooth operation for reservations and transactions. Assists in system updates, patches, and configurations in coordination with vendors and MIS leadership. Documents and escalates technical issues to vendors or senior MIS staff when required. Supports employees on proper use of the ticketing system and AI-powered tools, including new features and best practices.
Requirements
- Have a full range of body movement and be able to lift 50lbs on a regular basis.
- Fluent in the English language in both oral and written communication.
Nice To Haves
- Have a good understanding of the Microsoft office suite and Microsoft Operating System.
- One year of college majoring in CIS or ISCS preferred but not required.
- Have a good understanding of Microsoft Windows Servers (i.e domains, users and groups, and Macintosh operating systems.
Responsibilities
- Provides daily technical support for the ticketing system, including troubleshooting system errors, user access issues, and performance problems.
- Monitors ticketing system to ensure reliability, accuracy of data, and smooth operation for reservations and transactions.
- Assists in system updates, patches, and configurations in coordination with vendors and MIS leadership.
- Documents and escalates technical issues to vendors or senior MIS staff when required.
- Supports employees on proper use of the ticketing system and AI-powered tools, including new features and best practices.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
