Product Support Administrative Assistant

Yancey Bros. Co. • Austell, GA

2d • Onsite

About The Position

As a Product Support Administrator, you will support the technical, operations, warranty, and transportation departments by providing reporting, documentation, and administrative support to team members ranging from technicians to senior leadership. The role is primarily office‑based, with opportunities for offsite training and store visits to support field operations. You will also assist our customer base by managing technical documentation, licensing, and system access, ensuring timely and accurate support while contributing to effective cross‑functional communication and operational efficiency.

Requirements

• High school diploma or equivalent required
• Prior experience in an administrative, coordinator, or office support role
• Strong working knowledge of Microsoft Office (Outlook, Excel, Word, PowerPoint)
• General computer and data entry proficiency
• Ability to work independently with minimal supervision
• Proven ability to manage multiple tasks and meet deadlines
• Strong written and verbal communication skills
• High level of attention to detail and accuracy

Nice To Haves

• Associate or bachelor’s degree preferred (Business Administration or related field)

Responsibilities

• Collect data needed for reporting, compile and provide to management.
• Maintain PIP reporting, SIS subscriptions, ET license, and billing.
• Provide Tech support materials/schematics, prints and billing.
• Assign Dealer DSN ticket or Initial call to Tier I or Tier II.
• Coordinate and schedule meetings.
• Communicate with a wide range of internal and external customers.
• Participate in required safety program, and work in a safe manner.
• Additional duties as assigned by manager.

Benefits

• Competitive Pay Structure
• Competitive Pay
• Individual Bonus Opportunities Available
• Technician Tool Allowance
• 401k Plan
• Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching
• Employee Wellness Program
• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance
• Personal Time Off
• Paid Holidays
• Paid Sick Leave
• Career Development
• Tuition Reimbursement
• Ongoing Training
• Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees