Product Supervisor, Merchandise (Part Time) SeaWorld San Diego

SeaWorld • San Diego, CA

95d • $20

About The Position

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

Requirements

• At least 18 years old.
• A valid state driver’s license; visiting students and military must have a valid driver’s license from their state of residency.
• High School diploma or GED; or equivalent combination of education and experience.
• Minimum two years related experience; or equivalent combination of education and experience.
• Strong written/verbal communication skills; able to read, write, and speak English.
• Excellent math skills to compute rate, ratio, and percent and to create and interpret graphs.
• Able to frequently lift/move 25-50 pounds and stand and sit for prolonged periods.
• Able to regularly use hands and fingers.
• Able to handle multiple tasks and work in a fast-paced environment.
• Able to positively interact with park guests and coworkers of all ages, different ethnic/cultural backgrounds, and individuals with special needs.
• Outgoing and able to provide excellent guest service.
• Ability to self-motivate as well as motivate ambassadors.
• Basic knowledge of financial terms for revenue department.
• Able to work indoors and outdoors in all weather conditions.
• Able to work independently and troubleshoot issues.
• Clear understanding of ParkWare, MMS, Kronos, and Microsoft Office Applications.

Nice To Haves

• Understanding of AP Pro, Photoshop, ATRB, RTS, and Scheduler systems preferred.
• Theme park experience preferred.

Responsibilities

• Provide frontline management supervision in areas such as policies and procedures, projects, personnel, security, and safety of all Merchandise locations.
• Lead and inspire a team to deliver great guest experiences.
• Guide team to exceed financial and guest service targets for location(s).
• Supervise and develop all direct reports and ambassadors by providing training, feedback, and coaching.
• Facilitate the timely completion of work orders.
• Schedule ambassadors and monitor Kronos; manage timecards.
• Monitor and manage location stock flow and Min/Max’s, restock displays, and process damaged merchandise.
• Conduct product research and management as it relates to the area.
• Monitor safety of ambassadors and merchandise facility, maintaining neat, attractive, and functional merchandise displays.
• Sign off on customer refunds up to $200.
• Perform department duty responsibilities as assigned.
• Coordinate annual inventory for assigned location(s).
• Assist Manager with plan-o-grams for prompt and correct product activation.
• Assist with planning promotional presentation layouts and merchandise events.
• Monitor area programs for inconsistencies and correct them.
• Ensure excellent customer service by responding to customer requirements, expectations, and needs.
• Occasionally assist other locations and areas throughout the park as needed.

Benefits

• FREE park admission.
• Discounts on park admission tickets and passes for family and friends.
• Park discounts on food, merchandise, etc.
• Scholarship opportunities.
• Exclusive employee events and giveaways.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees