Entry Level - Customer Success Manager

Acrisure Innovation•San Diego, CA

2h•Hybrid

About The Position

Are you looking to start your career in Customer Success and Product Enablement? Acrisure is seeking a Product Success Specialist to help Agency Partners unlock the full value of our technology stack, including collaboration tools, CRM platforms, AI solutions, and proprietary innovations. This is an entry-level opportunity designed for recent graduates or early-career professionals who are passionate about technology and helping customers succeed. You will receive comprehensive training, mentorship, and hands-on experience with cutting-edge tools to build a strong foundation for your career.

Requirements

Bachelor’s degree or 1–2 years of experience in Customer Support, Product Enablement, Account Management, Customer Success, or similar roles.
Strong communication and problem-solving skills.
Passion for technology and helping customers succeed.
Ability to learn quickly and adapt in a fast-paced environment.
Basic proficiency in Microsoft Office or Google Workspace; familiarity with CRM tools is a plus.

Responsibilities

Drive Adoption & ROI: Help Agency Partners use Acrisure’s technology ecosystem effectively.
Educate & Enable: Deliver onboarding programs, training sessions, and learning content that simplify complex tools.
Support & Troubleshoot: Assist with technical issues, escalate bugs, and collaborate with internal teams to resolve challenges quickly.
Build Relationships: Foster trust and long-term partnerships with Agency Partners.
Collaborate Cross-Functionally: Work with Product, Marketing, Sales, and other teams to advocate for Agency Partner needs.
Measure Success: Track adoption, usage, and satisfaction of metrics to ensure impact.