Product Success Analyst

MVP Health Care • Rochester, NY

255d • $56,200 - $89,000

About The Position

At MVP Health Care, we're on a mission to create a healthier future for everyone - which requires innovative thinking and continuous improvement. To achieve this, we're looking for a Product Success Analyst to join #TeamMVP. This is the opportunity for you if you have a passion for technical proficiency, critical thinking, and attention to detail.

Requirements

• Bachelor of Science in Computer Science, Healthcare Administration, Business Management, or a related field.
• Equivalent relevant experience in a healthcare organization (3 years) is also acceptable.
• 3 years relevant analyst experience required.
• The availability to work full-time virtual with the ability to come into our office.
• Capability to manage multiple assignments with a high level of autonomy and independence.
• Data analysis experience, particularly with FACETS (preferred).
• Understanding of healthcare systems, including eligibility files, system error files, and system intake files preferred.
• Highly organized and adept at quickly diagnosing issues and potential failure points.
• Curiosity to foster innovation and pave the way for growth.
• Humility to play as a team.
• Commitment to being the difference for our customers in every interaction.

Responsibilities

• Convert strategic product decisions and planning into operational and digital requirements and executable work packages.
• Lead requirements sessions with key business subject matter experts (SMEs).
• Document process changes, gaps, and technical support required to implement our product strategy across MVP departments and teams.
• Collaborate with the Value Stream Specialist and Director of Product Operations to thoroughly plan product implementation across the organization.
• Utilize relational databases to assess customer or group impact for incidents.
• Prepare detailed analyses and reports for internal stakeholders, focusing on product implementation.
• Ensure transparent communication across departments by comprehending and addressing business requirements.
• Represent the department on committees and project teams.
• Lead and manage table creation and updates related to product information.
• Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer.

Benefits

• Growth opportunities to uplevel your career.
• A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team.
• Competitive compensation and comprehensive benefits focused on well-being.
• An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work for and one of the Best Companies to Work For in New York.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree