Product Strategy Senior Manager - Evernorth - Hybrid

Cigna Healthcare • St. Louis, MO

86d • $133,900 - $223,100

About The Position

This position plays a key role in driving the CareNav+ product and is responsible for client configuration, bringing new benefit programs and vendors into the CareNav+ ecosystem and member experiences, and influencing strategy on our approach to client/vendor integration and go to market approach. CareNav+ combines digital and agent-based member engagement across both Evernorth’s and our client’s preferred solutions. The ecosystem includes core digital solutions, specific client vendor solutions, and immersive access to the best of Evernorth’s products. The objective of the position is to support the growth of the product by managing the addition of new clients and strategic enhancements within the core product offering. Working collaboratively across the CareNav+ product team, sales and client teams, development teams, data and analytics, member experience teams, cross-functional partners and vendors, this position will enable us to continue to offer an unmatched Evernorth solution that addresses our client’s toughest healthcare challenges. Additionally, this role will be a key partner with our business readiness and client implantation teams, along with supporting the management and continuous improvement of the Navigation solution to drive engagement and make the complex simple in healthcare. This position must be steeped in Healthcare knowledge and have familiarity with current CareNav+ offering in the market. In addition, they must have a well-developed matrix management process and demonstrate high influencing skills to accomplish objectives through internal and external teams.

Requirements

• Bachelor’s degree or equivalent relevant work experience.
• 8+ years of experience within the healthcare industry.
• 5+ Product development experience required.
• Agile methodology and new product development experience.
• Ability to work independently & lead through ambiguity, shaping the future.
• Trusted team player with proven ability to foster and manage working relationships within a matrix environment.
• Creative thinker with ability to think outside the box and translate ideas into actions; ability to demonstrate complex problem solving skills.
• Ability to juggle multiple priorities and work with frequently shifting priorities and due dates.
• Proven oral and written communication skills across various levels of the organization.
• Executive presence and ability to partner with the growth team to finalize Navigation deals.
• Demonstrated ability to drive results with sense of urgency.

Responsibilities

• Lead the analysis of new CareNav+ clients to identify incremental new product requirements needed to launch, including impacts to experience, reporting, data and implementation, Care Guide Agent supported experience, and working closely with key partners and SME’s to align on and support the Implementation Team.
• Determine the treatment, prioritization, and strategic approach to integrating vendors and service partners into the CareNav+ product in a way that reduces costs over time and accelerates time to market below 6 months, including prioritization strategy for internal/enterprise solutions that clients expect to seamlessly fit together.
• Collaborate on the enhancement of key features, capabilities or services that are critical to the core CareNav+ product – showing judgment and leadership in key decisions.
• Work closely with internal partner organizations including data, product, agent, reporting and others as defined to coordinate and execute planned development and validation.
• Support the product management and sales functions in support of our go to market strategy by filling in critical product knowledge and needs the GTM team is unable to support alone.

Benefits

• Comprehensive health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• 401(k) with company match.
• Company paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees