Product Strategy & Customer Programs Manager

Infoblox • Tacoma, WA

80d • $119,600 - $163,900

About The Position

At Infoblox, every breakthrough begins with a bold “what if.” What if your ideas could ignite global innovation? What if your curiosity could redefine the future? We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it's like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500, and we're looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold “what if” can take the world, your community, and your career. Here, how we empower our people is extraordinary: Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and Cigna Healthy Workforce honors three years running — and what we build is world-class: recognized as CybersecAsia's Best in Critical Infrastructure 2024 — evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, what if the next big idea, and the next great career story, comes from you? Become the force that turns every “what if” into “what's next”.

Requirements

• 10+ years program management, or customer success roles.
• 3+ years in a leadership role.
• Strong experience managing executive-level customer engagement (CABs, EAPs, user councils).
• Excellent communication and facilitation skills, including executive presence.
• Proven ability to work cross-functionally across product, engineering, sales, and marketing.
• Strategic thinker with strong analytical and organizational skills.

Responsibilities

• Partner with product management, engineering, and customer success to gather and synthesize customer feedback.
• Translate insights into actionable product requirements and influence the product roadmap.
• Develop frameworks for continuous feedback loops with customers.
• Design and run Early Access Programs (EAPs) to ensure products are tested and validated with real customers before launch.
• Organize and facilitate Customer Advisory Boards (CABs), ensuring executive-level customer voices are captured and acted on.
• Drive cross-functional alignment on customer programs with product, marketing, sales, and support teams.
• Ensure timelines, deliverables, and success metrics for EAPs and CABs are clearly defined and met.
• Track and report outcomes of strategic programs to executives and stakeholders.
• Be a customer advocate inside the company, ensuring the voice of the customer shapes strategy.
• Identify trends in feedback across accounts to anticipate market needs.
• Recommend program improvements for stronger customer engagement and impact.

Benefits

• Comprehensive health coverage
• Generous PTO
• Flexible work options
• Learning opportunities
• Career-mobility programs
• Leadership workshops
• Sixteen paid volunteer hours each year
• Global employee resource groups
• A “No Jerks” policy that keeps collaboration healthy
• Modern offices with EV charging
• Healthy snacks (and the occasional cupcake)
• Hackathons, game nights, and culture celebrations
• Charitable Giving Program supported by Company Match
• Pay transparency and performance rewards

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Web Search Portals, Libraries, Archives, and Other Information Services