Product Specialist

Sonio

9d • $100,000 - $110,000

About The Position

In this role, you’ll become an expert in our product, embracing both technical and clinical complexity. You’ll play a critical role in scaling our implementation capabilities as a US employee and product specialist. The main missions will be:
Understand clients' clinical workflows to configure the product and ensure each healthcare professional is getting the most value out of Sonio
Ensure the product is installed and ready to use for every client, identifying potential blockers during the install/set-up process
Support client & potential client on usage (clinical/technical) and provide insight (incl. data analysis, clinical insight)
Support clients with potential bugs and work with engineers to solve them
As a growing expert in our product, this role offers fast progression and high exposure.

Requirements

• You have an engineering background
• You have 2-4 years of experience in tech/enterprise software
• Strong tech & product knowledge (or ability to pick up): Release process, feature, status of features etc.
• Ability to understand both the technical and clinical value of the product (with up-to-date clinical guidelines, value proposition etc.)
• People & communication skills: You can convince users/prospects of our value proposition, you also have the required patience to train and support users & resolve bug
• You are Analytical and you’re able to share insights with customers
• You can travel to the client's site for go-live
• Sonio is a mission-driven company so interest in our mission is critical.

Responsibilities

• Understand clients' clinical workflows to configure the product and ensure each healthcare professional is getting the most value out of Sonio
• Ensure the product is installed and ready to use for every client, identifying potential blockers during the install/set-up process
• Support client & potential client on usage (clinical/technical) and provide insight (incl. data analysis, clinical insight)
• Support clients with potential bugs and work with engineers to solve them

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees