Product Specialist

Rocketlane • Lehi, UT

33d

About The Position

Rocketlane is a fast-growing, innovative SaaS company making waves in customer
onboarding and professional services automation.

Our mission? To empower B2B companies with a smooth, consistent, and efficient
way to onboard customers and manage client projects—reducing chaos and boosting
customer satisfaction across industries.

We’re a close-knit team of over 100 passionate professionals, all focused on
building a product that teams love to use. Our journey has been fueled by $45M
in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture
Partners.

Requirements

• A degree in a technology-related program with 2 - 4 years of experience in a Product Support role.
• Strong verbal and written communications skills
• Tech-savvy individual with customer-first mentality and enthusiasm to build customer loyalty
• Excellent organisational skills, diligent working style and an eye for detail
• Excellent customer service and interpersonal skills.
• Very Much open to working in the US shift.

Responsibilities

• Receive and triage incoming cases (email, phone, and web)
• Provide product support to clients related to technical and operational aspects of the product, including troubleshooting, educating on product features, and providing related product integrations (eg. Salesforce, Jira etc.)
• Collaborate and communicate/escalate issues with other Product Support team members
• Deliver a consistent, responsive, and satisfying customer experience at each touchpoint
• Be responsible for the collation of key metrics/data points to enable reporting and analysis of customer satisfaction
• Train customers in software platform basics and provide progressive guidance throughout the implementation and go-live process.

Benefits

• Comprehensive medical, dental, and vision coverage for full-time employees and their dependents.
• Industry-first HSA benefits.
• Flexible Time Off
• Generous 401(k) match to support your financial future.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed