Product Specialist

Verisk Analytics•Woburn, MA

56d•Hybrid

About The Position

The Product Specialist draws upon many talents to get the job done - excellent communication skills, time and project management abilities, a customer-centric service approach, and analytical prowess are a must. The primary responsibility of a successful Product Specialist is to ensure the product we deliver is well defined, understood, and implemented and used with success.

Requirements

Experience with data analysis and manipulation using Excel (v-look-up, pivot tables)
Experience with SQL queries, or the willingness to learn "plug and play" queries
Well organized and able to prioritize work independently
Excellent written and oral communication with internal team members and external customers
Ability to learn new concepts quickly
At least 2 years of experience in a corporate office/customer-facing environment

Nice To Haves

Previous experience with insurance claims or Medicare compliance
Bachelor's Degree preferred

Responsibilities

Own general product support and program management for subset of client base, utilizing multiple tools to investigate and access data to troubleshoot and resolve issues.
Proactively monitor and analyze data quality to ensure accuracy of reporting and downstream impact on other contracted services.
Assist with client testing requests.
Train existing clients.
Ensure project documents are complete, current, and stored appropriately.
Identify and document solution deficiencies and recommend solutions.
Extract existing data to manipulate/calculate/format into presentable reports, charts, and graphs.
Collaborate cross-functionally with development, Sales, Business Intelligence, etc. as needed to service clients and improve the product.

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