Product Specialist - Baxter Ford West Dodge
About The Position
Do you want to help transform the auto industry? Come let Baxter Ford West Dodge show you just how Remarkable you can be! At Baxter Ford West Dodge, our mission is to create a powerhouse of high-impact teams and leaders, deliver an exceptional and unforgettable experience for every guest every time, elevate and grow our manufacturer brands in our markets, and operate with discipline and focus to achieve operational and financial success. We are challenging the norm when it comes to both the car buying process and the employee experience, and as a Baxter Ford West Dodge teammate, you will play a direct role in that mission. We value individuals who: Stay curious by seeking different perspectives, learning constantly, and adapting quickly Make it matter by maximizing impact and focusing on what matters most Win together by operating with a team first perspective Be caring by genuinely caring for and supporting others Act with courage by choosing courage over comfort in their decisions and actions, even when it is hard to do. At Baxter Ford West Dodge we encourage and support career development, job opportunities across multiple professions, an inclusive culture where everyone is a leader (from entry level up to general management), and an almost obsessive focus on the employee and guest experience. Combine that with market-leading benefits and opportunities across multiple states, and we think you’ll agree that YOU BELONG AT BAXTER FORD WEST DODGE! Your Purpose as a Product Specialist: Creates an exceptional, professional, and welcoming Ford experience through phone, email, and in-person interactions Delivers a highly personalized guest experience across company-provided leads, internet inquiries, referrals, repeat guests, and walk-in traffic Presents Ford vehicle features and benefits with confidence by guiding guests through test drives Builds and maintains strong product knowledge across the Ford model lineup to thoughtfully address guest questions Acts as a trusted Ford product resource, staying informed on new vehicles, features, and accessories and clearly communicating their value Coordinates and completes vehicle deliveries, ensuring a premium, detail-oriented delivery experience Supports guests with Ford technology and vehicle feature education and troubleshooting Remains current on Ford-specific products and innovations by participating in required brand training and courses
Requirements
- Must be at least 18 years of age and have a valid driver’s license to operate a motor vehicle
- Previous customer service experience preferred
- Demonstrates a high level of professionalism, accountability, and attention to detail in daily responsibilities
- Approaches the role with a long-term career mindset, motivated by continuous learning, skill development, and advancement opportunities
- Takes initiative and ownership, consistently working to raise the quality of work and guest experience
- Maintains a team-first mindset with a shared commitment to winning together
- Possesses a genuine desire to serve and support others at a high level
- Communicates authentically with transparency, empathy, and respect
Responsibilities
- Creates an exceptional, professional, and welcoming Ford experience through phone, email, and in-person interactions
- Delivers a highly personalized guest experience across company-provided leads, internet inquiries, referrals, repeat guests, and walk-in traffic
- Presents Ford vehicle features and benefits with confidence by guiding guests through test drives
- Builds and maintains strong product knowledge across the Ford model lineup to thoughtfully address guest questions
- Acts as a trusted Ford product resource, staying informed on new vehicles, features, and accessories and clearly communicating their value
- Coordinates and completes vehicle deliveries, ensuring a premium, detail-oriented delivery experience
- Supports guests with Ford technology and vehicle feature education and troubleshooting
- Remains current on Ford-specific products and innovations by participating in required brand training and courses
Benefits
- Competitive Pay: $18-$20/hour
- Flexible Work Schedule: Full-time, Monday - Friday (Saturdays required)
- Comprehensive Benefits Offering: Market-leading medical plans including PPO, HSA, and FSA options; Multiple Dental (includes orthodontics) and Vision plans; Varying Vacation and Sick Leave available Day 1; 4 Week-Paid Parental Leave available Day 1; 401(k) Match with 100% vesting after 1 year and immediate eligibility at age 18; Short- and Long-Term Disability options; Accident and Critical Illness Plans; Basic Life, Pet, Legal, & Identity Insurance
- Training and Development Opportunities for All Employees
- Extensive Employee Discounts: Vehicle purchases, parts, service, hotels, travel, and more
- Educational Reimbursement: General and specialized technical automotive degrees
- Employee Assistance Programs
- Paid Holidays: New Year’s Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving, Christmas Eve, & Christmas Day
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
