Product Specialist

Lithia & Driveway•Wexford, PA

20h•Onsite

About The Position

Baierl Acura is seeking a Product Specialist to join their sales team. This role is crucial for providing a top-notch customer experience by supporting the sales team and coordinating sales-related activities to help achieve sales targets. The Product Specialist will be responsible for maintaining strong customer relationships, ensuring the accuracy and timely processing of vehicle deliveries, and collaborating with other departments. Key duties include performing detailed customer education and delivery on all vehicle models, explaining and demonstrating vehicle features and technologies, conducting follow-ups with customers post-delivery, resolving vehicle technology inquiries, and organizing owner clinics. Additionally, the specialist will train sales and service staff on key vehicle technologies and assist the sales department with vehicle tracking.

Requirements

Outgoing personality
Polished and professional
Ability to provide an engaging product demonstration
Technologically savvy
Detail-oriented and organized
Customer-focused
Strong communication skills
Valid Driver’s License with acceptable driving record
A background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.

Nice To Haves

Previous dealership experience

Responsibilities

Assists salespeople with moving vehicle schedule for delivery to and from prep department.
Ensures all models are displayed on showroom floor as directed by Sales Management.
Effectively and Efficiently Performs Detailed Customer Education and Delivery on All Models.
Ensures that vehicle has met all pre-delivery checklist requirements.
Assesses customer knowledge and priorities to personalize delivery for every customer experience.
Explains and demonstrates vehicle features and technologies, and focuses on customer comfort level and retention.
Follows up with customers within one to two weeks after delivery to answer questions or conduct a second delivery to teach additional feature operations.
Resolves customer inquiries for vehicle technology issues.
Directs customers to additional information resources.
Conducts owner clinics on a consistent basis (e.g., new owner clinics, franchise infotainment how-to workshop).
Efficiently and Effectively Trains Team Members on Key Vehicle Technologies.
Trains the sales and service staff on key technologies and how to best explain and demonstrate them to a customer.
Effectively Assists Sales Department in Vehicle Tracking.