At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where 'Health for all Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice. Product Specialist The objective of IT Service Management is to safeguard the operation of IT processes used by our business. This includes managing escalations, complaints, providing essential IT knowledge, and supporting business opportunities for value creation. As a member of the global Major Incident Management Squad, your focus is on the restoration of broken IT services as quickly as possible and minimizing the adverse impact on business-critical functions. The Major Incident Manager is responsible for managing the invocation process as well as driving the service restoration. This role requires a solid understanding of the whole IT ecosystem and its dependencies. In addition, it requires On-Call availability on public holidays and weekends following a global shift plan aligned amongst all squad members.