Product Specialist (Support)

Juicebox

21d • Onsite

About The Position

We're hiring a Product Specialist to sit at the heart of customer support and product quality. You’ll respond to live support requests, investigate bugs in real time, and work closely with engineering and product to ensure issues are resolved quickly and clearly.
You’ll play a key role in keeping our customers unblocked, and helping our team stay fast, focused, and close to user pain.

Requirements

• Have 2–4+ years of experience in support engineering, product ops, or customer support at a SaaS company
• Are a clear and calm communicator, especially when customers are blocked
• Are curious and scrappy -- you dig into bugs, run tests, and clarify edge cases
• Can balance fast response times with thoughtful root cause analysis
• Are organized, proactive, and comfortable coordinating across functions
• Are based in SF or open to relocating (in-office 5 days/week)

Nice To Haves

• Prior experience in AI, SaaS, or recruiting tech
• Technical / product manager background
• Experience with tools like Linear, Notion, Intercom, HubSpot, or PostHog
• Ability to write internal documentation, create bug tickets, or support triage automation

Responsibilities

• Respond to incoming support tickets and product questions (Intercom, Slack, email)
• Investigate live issues, replicate bugs, and gather technical details
• Create well-scoped bug reports with context, repro steps, and priority guidance
• Partner with engineering and product to coordinate resolution and track progress
• Follow up with users once fixes or workarounds are in place
• Maintain clean documentation, internal tools, and support workflows (Linear, Notion, etc.)
• Spot recurring themes in feedback and flag insights to product leadership

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed