Product Specialist - Index & ETF's Client Service

OSTTRA • New York, NY

23d • $60,000 - $90,000

About The Position

About the Role: Grade Level (for internal use): 09 About the Role: Product Specialist / Client Services, S&P ETF & Benchmarking Solutions (EBS) The Team: Asset managers, custodians, hedge funds and investment banks rely on us to deliver timely, accurate, multi asset class index data to support their trading and investment activities. ETF & Benchmarking Solutions also provides a comprehensive view of the global ETF market to support the needs of all participants, from issuers and buy-side investors to brokers and market makers. The EBS Product Service team are subject matter experts who strive to deliver a best-in-class experience in product support, relationship management and customer communications. Responsibilities and Impact: The successful candidate will be expected to develop deep knowledge of EBS products and systems to support clients and ensure that our business applications run smoothly. You will be working in a fast-paced environment ensuring client requests are prioritized and resolved. Product service team members collaborate with internal groups such as product management, operations, technology, and sales to resolve problems or deliver product enhancements aimed at retaining existing customers and increasing revenues to the business. You will have the opportunity to build strong relationships with customers in top-tier financial institutions on the buy-side and sell-side, as you improve their end-user experience and ensure they operate our applications effectively.

Requirements

• Able to self-organize, schedule, and prioritize effectively.
• Manage tasks and meet tight deadlines.
• Basic proficiency in Microsoft Office programs.
• Strong oral and written communication skills are essential.
• Interest in working with software systems and technology.
• Adept at building and maintaining relationships with external clients and with colleagues at all levels.
• Positive attitude, self-motivated, and proactive.
• Adept at building and maintaining relationships with external clients and with colleagues at all levels.
• This role is limited to persons with indefinite right to work in the United States.

Nice To Haves

• Familiarity with indices or ETFs.
• Experience with client facing responsibilities an advantage.
• Prior use of salesforce or similar client support tools.
• Proficiency in SQL or Python Skill with A.I. and data visualization

Responsibilities

• Manage incoming customer requests using internal systems and processes.
• Understand the needs of different customers and work with internal product, technical & operations teams to deliver solutions that meet requirements.
• Troubleshoot customer application UI and backend databases against various application systems errors, while providing customer feedback and progress visibility.
• Manage the communication and relationship between clients and the business.
• Partner with internal stakeholders to deliver enhancements aimed at retaining existing customers or delivering new revenue opportunities for the business.
• Work alongside colleagues in major financial hubs around the world including London, Hong Kong and New Delhi.

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed