Product Specialist - Heavy Equipment Technical Service Support

Alamo Group Incorporated • Winn, MI

127d

About The Position

Morbark LLC located in Winn, Michigan is looking for a Product Specialist - Service. The overall responsibilities of this position include being a resource to assist Morbark Dealers and Customers with Service and Parts orders and issues. Reports to our Product Support Manager.

Requirements

• Expert level of knowledge of all the features, benefits and performance characteristics of Morbark product line.
• Proficiency with Excel, Word required and JDE preferred.
• Excellent communication skills and strong negotiating skills.
• Good mathematical skills with good business acumen.
• Electrical system diagnostic & trouble shooting skills.
• Mechanical & drivetrain system diagnostic & trouble shooting skills.
• Hydraulic system diagnostic & trouble shooting skills.
• Diesel engine diagnostic & trouble shooting skills.
• Self-driven and works collaboratively with others.
• Vibrant, enthusiastic, personable phone presence.
• Exceptional organizational skills and comfort in a high paced environment.
• Respectful and maintains a professional demeanor at all times.
• Results-oriented individual with a clear focus on getting the job done.
• Natural forward planner who critically assesses their own performance.
• Ability to work extended hours when required.

Nice To Haves

• Associates or bachelor's degree preferred or equivalent work experience.
• Minimum five (5) years' customer service experience.

Responsibilities

• Support Dealers/Customers in solving Parts and Service issues with Morbark equipment.
• Accountable for resolving any issues, equipment or otherwise.
• Be the authority on features, benefits and performance characteristics of all products.
• Support all Customer Support Call Center efforts.
• Work with the sales team and distributors to clarify exact requirements of all special orders.
• Assist Warranty Department with service and parts information.
• Assist with the creation and building of Morbark Parts & Service training and manuals.
• Communicate changes of delivery to dealers, customers and internal stakeholders.
• Develop processes that positively impact the department and provide growth strategies.

Benefits

• Health, Dental and Vision Insurance
• 401k Plan with company match
• Profit Sharing
• Paid Vacation and Sick time
• Paid Holidays
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Management of Companies and Enterprises
• Education Level: High school or GED