Product Specialist - Education Savings / 529

Bank of America • Jacksonville, FL

10d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Responsibilities include monitoring the performance of a domestic discretionary or non-discretionary, advisory product, which may include managing a product within the brokerage or institutional offering. Responsibilities include working with more senior Product Specialists in developing product plans, strategies and enhancements, and performing data collection and coordination activities. We are seeking an individual to join our Education Savings Team, supporting the 529 product offered through Merrill and Consumer Investments. This role is ideal for someone who combines strong analytical skills with product knowledge and enjoys working cross-functionally to deliver results.

Requirements

• 2+ years of experience in financial services
• Proven ability to manage complex projects and collaborate across cross-functional teams
• Strong interpersonal skills with the ability to communicate complex information clearly and effectively
• Proficiency in Microsoft Office (Excel, PowerPoint, Word)
• Excellent relationship-building skills with internal and external partners
• Exceptional written and verbal communication skills

Nice To Haves

• Bachelor’s Degree
• Strong analytical and decision-making skills; adept at data mining, reporting, and developing business cases
• Proven ability to lead strategic initiatives and manage multiple projects across diverse internal teams and external vendors
• Skilled in conflict resolution, stakeholder accountability, and process improvement
• Excellent communication and presentation skills; able to collaborate effectively at all organizational levels
• Experience with financial products (e.g., 529 plans) and working with Financial Advisors

Responsibilities

• This individual will be responsible for overseeing a number of platform oversight and governance routines supporting the 529 product while supporting key initiatives in executing business strategy with an approach that models our company’s emphasis towards responsible growth.
• This individual will also manage a number of the Educations Savings Team’s key relationships with 529 Program Managers whose 529 Plans are available through our Merrill Financial Advisors and Financial Solution Advisors.
• Manages a number of team procedures and controls tied to the Education Savings Team’s SPI, ensuring timely completion and adherence to standards
• Demonstrates the ability to take ownership of select team projects, managing them from initiation to completion as needed to support team priorities
• Develops and sustains strong partnerships with Program Managers of State 529 plans offered at Merrill, ensuring proactive engagement and collaboration to drive program success
• Serves as a trusted resource to one of the 529 Product Team’s key, institutional client relationships by offering timely, quality support
• Proactively identifies, escalates and resolves 529-related issues that can arise, ensuring timely closure and alignment with compliance and governance partners
• Reviews and resolves 529-related inquiries that originate from the sales desk and financial advisors promptly, ensuring timely and accurate responses
• Presents themselves and the Firm in a highly professional and consultative manner with prior client or advisor facing experience
• Demonstrates client centric strategic thinking and innovation for delivering best in class solutions

Benefits

• This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
• This role is currently benefits eligible.
• We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees