Product Specialist 1

Outdoor Cap Company, Inc•Bentonville, AR

13h

About The Position

The Product Specialist is responsible for overseeing Domestic and Overseas product development execution for their respective network. The Product Specialist has a basic knowledge of materials, trims, pricing and value-added finishes for all Outdoor Cap products. They collaborate with various networks/departments to ensure delivery of product sampling, main production and provide sales/sales support excellent customer service. They demonstrate the ability to interact effectively and liaise with diverse teams including but not limited to (Production, Operations, and Retail Product Development) to exceed established internal and external customer experience. The Product Specialist maintains pricing and product details to ensure compliance, licensing and customer regulations are met while staying ahead of global factors that might impact delivery. They are responsible for managing the timelines of their individual product's life from introduction to completion.

Requirements

Teamwork and Collaboration Demonstrates commitment to team members and engages in collaborative, detail-oriented communication across all departments. Effectively sets priorities and manages timelines to get work done. Shows respect, builds trust and exhibits flexibility to change. Analyzes situations, thinks before acting and uses sound judgment when making decisions and offering solutions.}
Leadership and Communication Exhibits strong project management leadership by maintaining a high level of awareness and understanding of the marketplace, industry trends and competition. Researches and analyzes opportunities through multiple resources to offer innovative and practical solutions to bring new ideas to market. Fast and efficient learner with desire to further develop through training to expand technical proficiency.}
Customer Service Demonstrates commitment to our customers and represents Outdoor Cap in a professional manner. Provides exceptional service and responds to customer needs with urgency, thoughtfulness and attention to detail. Maintains operational awareness. Effectively presents Outdoor Cap’s strengths, capabilities, offerings and value proposition.
Knowledge of Microsoft Outlook, Excel, Word, PowerPoint, Salesforce and Internal PDS system.
Highly proficient with verbal and written communication; adept to exchange accurate information and engage in conflict resolution strategies.
Must be able to remain in a stationary position (seated) 80% of the day and occasionally reach, bend and move inside the office to access files and product.
Adapt to moderate noise (Example: collaborative team environment, office with computers, printing and light traffic).
Ability to move 10-25 lbs occasionally throughout day.
Able to hear a telephone ring.
Required to have close visual acuity to perform computer tasks and operate other office machinery.
Color vision (ability to identify and distinguish colors).

Nice To Haves

Bachelor’s degree preferred or equivalent years of experience.

Responsibilities

Helps select factory partner or program by customer product based on knowledge of factory capabilities, program offerings and production output.
Import - helps select fabrics, techniques, shapes and trims within project pricing parameters and guidelines; Domestic – helps select styles/technique offerings within project pricing and lead time parameters and guidelines.
Submits orders and accurately communicates product specifications with factories.
Ensures all product information is received and correct for on-time delivery.
Monitors, logs and revises changes to incoming/outgoing samples, changes to pricing, tracking and production sheets.
Communicates changes in a comprehensive way to Design to meet production and/or customer requirements.
Accurately quotes and implements pricing for customer projects to maximize profits.
Demonstrates a robust knowledge of Outdoor Cap brands, products, and systems ability to calculate costs, selling price and gross margin to meet the needs of the customer and company.
Develops and maintains strong, trusted advisor relationships with assigned accounts and customer stakeholders. Be a Cap Expert.
Individual leadership, time management and multi-tasking skills to operate in fast paced environment with shifting priorities, with demonstrated flexibility to meet tight deadlines.
Experience establishing / maintaining collaborative, mutually successful relationships, delivering client-focused solutions to customer needs. Ability to deliver multiple projects at a time, while maintaining attention to detail.
Excellent listening, negotiation and presentation skills, with ability to communicate to / influence key stakeholders.
Understands and articulates customer needs and opportunities to enhance customer experience and help grow sales.
Implements accurate fabric specifications, size grading rules and construction/labeling requirements.
Monitors, logs and revises changes for all compliance, licensing and customer requirements.
Provides Licensing department with design assets and/or samples to receive Licensor approval prior to showing customers.
Executes color standards matching before production.
Prepares product samples for customers, sales meetings and internal sales reviews.
Participates in quality check and sample approval process before sending for production approval.
Keeps all necessary parties informed of updates on project status and timeline changes.
Archives and retires product samples as needed.
Must be present and working during the assigned 8-hour shift between 7:00 a.m. and 6:00 p.m.
Upholds Outdoor Cap's Mission-Vision-Values and Founder’s Pillars by acting with integrity; working together as a team; treating each other with respect.