Product & Solutions Lead, Safety and Security

OpenAI•San Francisco, CA

45d•Hybrid

About The Position

As a Product & Solutions Lead focused on safety and security, you will build and operate 0–1 products, services, and technical solution packages that help developers and public institutions move from experimentation to durable, trusted outcomes—while maintaining public safety, transparency, and respect for privacy and rights. This role balances two modes of delivery: Bespoke products and technical solutions for strategic internal and external partners, and Scalable product and solution packages that can be reused broadly across partners and deployments. Training is a component of scale, but not the center of gravity. You will also ship reference implementations, playbooks, evaluation kits, and repeatable operating models that partners can adopt and operate. You will work directly with engineers and a multidisciplinary group of safety and geopolitical analysts, and data and quantitative scientists to convert complex, evolving challenges into solutions that teams can adopt in high-stakes environments. This role is based in San Francisco, CA (hybrid, 3 days/week). Relocation support is available.

Requirements

Have 6+ years in product, technical program leadership, solutions, or platform operations, especially in safety, security, risk, integrity, or enterprise/public-sector contexts.
Have built 0–1 solution offerings (product plus services or productized services): taking ambiguous needs, shipping something concrete, then scaling it into a repeatable model.
Have a builder’s mindset: comfortable incubating early-stage ideas, testing them with partners, and evolving them into durable, repeatable safety and security solutions.
Can go deep with engineers and still produce partner-ready artifacts that are clear, usable, and operationally grounded.
Are strong at abstraction: turning bespoke engagements into reusable patterns, templates, and reference implementations.
Have strong written communication and an instinct for clarity, precision, and partner usability.

Nice To Haves

Experience with fraud/scams, cyber threat mitigation, incident response, trust & safety operations, or government/critical infrastructure enablement
Experience working with open-source developer ecosystems.

Responsibilities

Own the 0–1 roadmap for safety and security solution offerings: define the target users, problem statements, tools, operating models, success metrics, and the set of reusable deliverables we ship.
Design and ship bespoke technical solutions for priority partners (internal and external), then abstract what works into reusable patterns and toolkits.
Build partner-ready technical artifacts: solution blueprints, reference architectures, evaluation and monitoring guidance, incident/response playbooks, and deployment checklists.
Package open-source and proprietary capabilities into adoption-ready solutions (e.g., reference implementations, configuration patterns, validated workflows).
Maintain a consistent delivery model across engagements: intake, scoping, governance alignment, execution cadence, and retrospectives that improve the offering over time.
Translate evolving threats into actionable guidance and updates for solution packages (e.g., scams/fraud patterns, cyber-enabled threats, ecosystem abuse trends).
Develop lightweight enablement components as needed: targeted technical modules, hands-on labs, and readiness assessments that accelerate adoption of the solutions.
Define and instrument impact measurement: adoption milestones, readiness indicators, reliability and safety posture improvements, and partner satisfaction with outputs.
Partner closely across engineering, safety, geopolitical analysis, and quantitative teams to ensure solutions are technically credible, threat-informed, and measurable.
Communicate crisply and decision-readily to internal and external stakeholders: progress, trade-offs, risks, and recommendations.