Product Solutions Expert - Agentic AI Product Support Team

Eightfold • Santa Clara, CA

1d • $129,750 - $173,000 • Hybrid

About The Position

As a Product Solutions Expert, you will independently own the end-to-end technical delivery for a portfolio of enterprise accounts. You bring 5–8 years of relevant experience, operate with minimal oversight, and actively contribute to team best practices and the development of junior team members. This is not an entry-level implementation role — you are expected to drive outcomes, proactively surface risk, and bring technical depth and customer instinct in equal measure.

Requirements

• 5–8 years of experience in technical, customer-facing roles involving SQL, Python, API Development, systems integration, and AWS.
• Demonstrated ability to independently design, build, and debug complex API integrations in production environments.
• Hands-on experience with ETL process design and implementation using Python, JSON, and XML.
• Proven track record of owning customer relationships and resolving critical escalations with minimal management oversight.
• Strong ability to communicate technical concepts clearly — including executive presentations, negotiation, and persuasive storytelling.
• Strong analytical skills with an action-oriented, outcome-focused approach.
• Proficiency with relational databases and SQL; working knowledge of backend server APIs and web application architecture.

Nice To Haves

• Experience with enterprise HR tech ecosystems such as ATS, HRIS, or talent management platforms.
• Familiarity with applicant tracking systems, human resources, recruiting, or employer branding.
• Experience working in a B2B or SaaS-based enterprise environment.
• Prior experience contributing to internal playbooks, team documentation, or mentoring junior colleagues.
• Familiarity with Salesforce or similar CRM/support tooling.

Responsibilities

• Own end-to-end solution delivery for assigned enterprise accounts, from scoping and design through deployment and sign-off.
• Independently scope, design, and lead complex multi-system integration projects using Python, SQL, and AWS with minimal oversight.
• Architect innovative AI integrations between Eightfold and third-party systems, applying established patterns and developing new ones as needed.
• Design and implement ETL pipelines and API integrations; perform data validation, transformation, and ingestion for implementations.
• Define acceptance criteria, conduct acceptance testing, and drive sign-off with customer stakeholders.
• Configure and customize solutions, products, and processes to achieve the best outcomes for each customer's unique environment.
• Conduct and maintain comprehensive technical documentation for both customer and internal use.
• Serve as a trusted senior advisor to clients, providing in-depth knowledge of Eightfold solutions and evaluating customer business processes.
• Lead customer presentations, training sessions, and executive-level workshops with confidence and technical credibility.
• Proactively identify expansion opportunities and flag risk signals within your customer portfolio; escalate and resolve critical issues independently.
• Collaborate closely with Project Managers, Functional Consultants, and Partners to align on delivery and customer outcomes.
• Monitor and drive customer satisfaction (CSAT/NPS) by surfacing feedback to relevant internal stakeholders.
• Mentor Level 1 team members on technical delivery approaches, customer engagement best practices, and integration patterns.
• Contribute to and maintain internal solution playbooks, documenting key learnings for team-wide course correction and future reference.
• Lead technical teams through delivery projects and provide hands-on delivery guidance on escalations and complex issues.
• Assist in developing and refining internal support tools, processes, and Salesforce workflows to improve team efficiency.

Benefits

• family medical, vision and dental coverage
• a competitive base salary
• eligibility for equity awards and discretionary bonuses or commissions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees