In gTech Users and Products (gUP), our mission is to advocate for Google's users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more). We are seeking a Product Solutions Engineer (PSE) to join our Platforms and Devices - Health and Home team. As a Product Solutions Engineer, you will work at the intersection of technical implementation and customer support strategy, developing innovative solutions to improve customer self-service, services delivery efficiency and streamline partner onboarding. Your responsibilities will involve designing and implementing critical signals for our support platforms, building tools, automating processes, and providing technical ownership over key support infrastructure to proactively address the root causes of support contacts. This role combines technical expertise with an understanding of customer support needs, directly impacting how users experience Google's Health and Home products. You will serve as a dedicated technical consultant and subject matter expert, reducing the reliance on core engineering teams for day-to-day operations and improvements. The role requires excellent problem-solving skills and the ability to leverage data to drive decisions. You will be responsible for the end-to-end design of solutions, collaborating with engineering on technical proposals, and fast-tracking API updates required for our support platforms. Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
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Job Type
Full-time
Career Level
Mid Level
Industry
Web Search Portals, Libraries, Archives, and Other Information Services