Product Solutions Engineer, gStore and Fi

Google • Boulder, CO

95d • $123,000 - $176,000

About The Position

In gTech Users and Products (gUP), our mission is to advocate for Google's users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more). As our Product Solutions Engineer, you will be the go-to technical expert for our customer support and logistics platforms. Your mission is to ensure these systems are stable, scalable, and efficient. In this role, you will develop solutions that directly help customers find answers on their own, reducing support calls, and take full responsibility for our internal support and bug-tracking infrastructure, making it more reliable and easier to manage. You will streamline the technical process for adding new shipping partners and expanding to new countries, and free up other engineering teams by handling technical configurations, troubleshooting, and bug fixes, allowing them to focus on core projects. You'll also help us migrate to a new, modern technology platform and manage it post-launch. Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

Responsibilities

• Ensure customer support and logistics platforms are stable, scalable, and efficient.
• Develop solutions that help customers find answers independently, reducing support calls.
• Take responsibility for internal support and bug-tracking infrastructure, enhancing reliability and manageability.
• Streamline the technical process for adding new shipping partners and expanding to new countries.
• Handle technical configurations, troubleshooting, and bug fixes to free up other engineering teams.
• Assist in migrating to a new technology platform and manage it post-launch.

Benefits

• 401k
• health_insurance
• dental_insurance
• vision_insurance
• paid_holidays
• paid_volunteer_time
• tuition_reimbursement
• professional_development
• employee_stock_purchase_plan
• flexible_scheduling
• gym_membership
• life_insurance
• mental_health_days
• unlimited_pto
• conference_allowance
• relocation_assistance
• sign_on_bonus
• performance_bonus
• stock_options
• sabbatical_leave
• childcare_assistance
• adoption_assistance
• pet_insurance
• pet_friendly
• family_medical_leave
• bereavement_policy
• disability_insurance
• legal_assistance
• home_office_stipend
• employee_discount_programs
• profit_sharing
• continued_education
• learning_development_program
• diversity_programs
• wellness_programs
• extra_time_allowed
• working_weekends_or_holidays

What This Job Offers

• Job Type: Full-time
• Industry: Web Search Portals, Libraries, Archives, and Other Information Services