Product Service (Tire Uniformity) Engineer - Passenger and Light Truck Tires

Continental•Rock Hill, SC

11d•Hybrid

About The Position

This role will monitor product performance for Passenger & Light Truck Tires, which includes an analytical summary gathered through warranty returns and market observation. Ensures support for marketing and sales efforts in the market through technical field service, including handling and adjustments. Maintains strong technical customer service support to both internal and external stakeholders, which includes, but not limited to, distribution, dealers, and consumers. Obtain and analyze report field data regarding market requirements and product performance, identify and address adjustment trends for further review. Evaluate, analyze and report (including technical conclusions), providing proper communication of relevant market feedback gathered to OE and RE teams for DFMEA and Market Line Reviews, applicable to Continental, General Tire brand products and competitor products. Regular monitoring, analyzing (including escalation as needed), and reporting field data regarding market requirements and product performance. Identify and address quality/adjustment trends for review. Provide technical service including consulting (virtual or on-site) and training presentations regarding PLT tires to internal and external customers as well as business partners and ensure trainee satisfaction. Ensure that complex and/or extensive customer complaints/adjustments are technically supported, following general team organization. Support Marketing, Sales and/or Customer Service actions in the market and internal stakeholders (PM, R&D, QM, Legal Department, etc.) Active participation in the Uniformity O2I processes. As required: organizing, conducting and reporting. Actively participate in global Uniformity projects as needed. As required, handles escalations from CR team when technical consultancy is required. Responsible for specific team projects/task, specific tire lines, specific customer accounts and Technical Customer Service tools. Support the team on any additional task related to PSE group responsibility assigned by the Technical Product Service Engineering Manager. SG 11

Requirements

Bachelor's Degree
5+ years of Tire Plant experience with direct or indirect Uniformity experience
Strong knowledge in the fields of tire and/or related vehicle technology
Travel as required, expected for this position is 20-30%
Lifting requirement generally up to 40 pounds. Exceptional cases: tires up to 80 pounds
Legal Authorization to work in the US is required.
We can only sponsor internal individuals for employment visas now or in the future for this job opening
Can offer a relocation package

Nice To Haves

Degree in Engineering
7+ years of experience in Uniformity, PI, Process Engineering or Quality
Offline and inline tire mounting experience
Prior experience working directly with OEMs and Dealers on mounting solutions, troubleshooting, and optimizing processes
Technical Customer Service experience

Responsibilities

Monitor product performance for Passenger & Light Truck Tires through warranty returns and market observation.
Support marketing and sales efforts through technical field service, including handling and adjustments.
Maintain technical customer service support to internal and external stakeholders.
Obtain and analyze report field data regarding market requirements and product performance, identify and address adjustment trends.
Evaluate, analyze, and report market feedback to OE and RE teams for DFMEA and Market Line Reviews.
Monitor, analyze, and report field data regarding market requirements and product performance, and identify quality/adjustment trends.
Provide technical service including consulting and training presentations regarding PLT tires to internal and external customers.
Ensure complex customer complaints/adjustments are technically supported.
Support Marketing, Sales and/or Customer Service actions and internal stakeholders.
Participate in the Uniformity O2I processes and global Uniformity projects.
Handle escalations from CR team when technical consultancy is required.
Responsible for specific team projects/task, specific tire lines, specific customer accounts and Technical Customer Service tools.
Support the team on any additional task related to PSE group responsibility assigned by the Technical Product Service Engineering Manager.