Product Service Technician

Sauder Family Companies • New Haven, IN

14d • Onsite

About The Position

Travel. Troubleshoot. Transform Customer Experiences.
Put Your Mechanical Skills to Work in a Role That Takes You Places.
What You’ll Do
Travel 3–6 days per week to customer sites to investigate claims and perform on‑site repairs on Sauder products.
Independently manage travel, navigate routes, and represent the company professionally in the field.
Collaborate with Sales, Engineering, and Manufacturing teams to resolve issues and maintain strong customer relationships.
Communicate effectively with customers, dealers, and internal teams to resolve concerns and restore goodwill.
Support service operations by completing administrative tasks and taking on additional assigned projects.

Requirements

• Strong mechanical aptitude with experience using hand and power tools, plus the ability to lift up to 75 lbs.
• Excellent interpersonal, verbal, and written communication skills.
• Valid driver’s license, safe driving record, and ability to travel frequently and independently.
• Problem‑solving skills with the ability to adapt, improvise, and work through challenges in the field.
• Basic computer proficiency (Outlook, Excel, Word) and ability to meet required immunizations for hospital access.

Responsibilities

• Travel 3–6 days per week to customer sites to investigate claims and perform on‑site repairs on Sauder products.
• Independently manage travel, navigate routes, and represent the company professionally in the field.
• Collaborate with Sales, Engineering, and Manufacturing teams to resolve issues and maintain strong customer relationships.
• Communicate effectively with customers, dealers, and internal teams to resolve concerns and restore goodwill.
• Support service operations by completing administrative tasks and taking on additional assigned projects.

Benefits

• Full benefits package includes medical, prescription, dental and vision coverage with company contribution towards Health Savings Account (HSA), 10 paid holidays per year, 3 weeks paid vacation from weekly accrual, 401(k) match and profit sharing plan, disability coverage, life insurance, pay for performance increases, tuition reimbursement, advancement opportunity, Sauder Village membership, employee referral bonus and a sweet furniture discount!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed