Product Service Engineer - Electrification

Caterpillar Inc.•Tucson, AZ

7d•$112,710 - $169,060•Onsite

About The Position

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. This is more than a job — it’s a chance to work directly with customers and dealers, experience the world, and influence the design and support of groundbreaking technologies like Cat® Dynamic Energy Transfer (DET). You’ll collaborate with engineering, product development, and field teams to ensure our solutions are not only innovative but also reliable, serviceable, and built to last. Cat® Dynamic Energy Transfer is a fully Caterpillar-developed system that can transfer energy to both diesel-electric and battery-electric large mining trucks while they are working around a mine site. It can also charge a machine’s batteries while operating with increased speed on grade, improving operational efficiency and machine uptime.

Requirements

Technical Excellence: Technical background in product support, engineering, or field service, in heavy equipment or power systems. We’re looking for individuals with experience supporting a product in the field. You don’t need to know DET — we’ll teach you.
Effective Communications: Strong communication and facilitation skills.
Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Nice To Haves

Bachelor’s degree in engineering.
Experience with electrification.
Understanding of mining equipment and mine site operations.

Responsibilities

Serve as a Product Service Engineer for Energy Transfer New Production Introduction (NPI) programs in the mining industry
Understand customer needs and preferences as they relate to performance, reliability, durability and serviceability of our solutions
Lead the development of NPI deliverables, including product support publications, service tooling and training
Work closely with Caterpillar, dealer and customer mine site teams to support deployment, successful operation and uptime of electrified mining systems
Conduct issue identification activities at Caterpillar test sites and customer mine sites
Advise on root cause and corrective action (RCCA), validation and measuring resolution effectiveness
Advise on refinement of engineering requirements
Participate in system, component and sub-system design reviews and safety & serviceability audits