Product Researcher

Firecrawl•San Francisco, CA

4d•$160,000 - $230,000•Hybrid

About The Position

You'll be the person who figures out what Firecrawl should build next — and why. Right now, our engineers are shipping great infrastructure, and our support and sales teams are handling inbound well. But the bigger product bets — the ones that turn a good tool into a dominant platform — are stalling because nobody has the bandwidth to do real customer discovery. We have a state-of-the-art commercial research paper search endpoint with one customer using it. We have answers, reranking, monitoring — strong features that aren't getting the focused attention they deserve. You fix that. This isn't a PM role where you write tickets and manage a backlog. You're in the field. You talk to customers — a lot of them. You find the patterns, source the insights, and bring them back to the team in a way that changes what we prioritize. You're the bridge between what developers are actually trying to do and what we're building.

Requirements

Ex-founder energy.
Genuinely technical.
Exceptional communicator.
Executor, not theorist.
Comfortable with ambiguity.
3+ years in product research, customer discovery, technical PM, or founder-level product work — with demonstrated results
US Citizenship/Visa required

Nice To Haves

YC background is a major plus.

Responsibilities

Talk to customers constantly.
Find the insights that change priorities.
Own customer discovery for new product surfaces.
Be the voice of the customer in every product conversation.
Close the feedback loop.
Create content from customer conversations.

Benefits

Salary that makes sense — $160,000–$230,000/year, based on impact, not tenure
Own a piece — Up to 0.15% equity in what you're helping build
Generous PTO — 15 days mandatory, anything after 24 days, just ask (holidays excluded); take the time you need to recharge
Parental leave — 12 weeks fully paid, for moms and dads
Wellness stipend — $100/month for the gym, therapy, massages, or whatever keeps you human
Learning & Development — Expense up to $1,000/year toward anything that helps you grow professionally
Team offsites — A change of scenery, minus the trust falls
Sabbatical — 3 paid months off after 4 years, do something fun and new
Full coverage, no red tape — Medical, dental, and vision (100% for employees, 50% for spouse/kids) — no weird loopholes, just care that works
Life & Disability insurance — Employer-paid short-term disability, long-term disability, and life insurance — coverage for life's curveballs
Supplemental options — Optional accident, critical illness, hospital indemnity, and voluntary life insurance for extra peace of mind
Doctegrity telehealth — Talk to a doctor from your couch
401(k) plan — Retirement might be a ways off, but future-you will thank you
Pre-tax benefits — Access to FSAs and commuter benefits (US-only) to help your wallet out a bit
Pet insurance — Because fur babies are family too
SF HQ perks — Snacks, drinks, team lunches, intense ping pong, and peak startup energy
E-Bike transportation — A loaner electric bike to get you around the city, on us