Product Research and Development Specialist

International SOS•Phoenix, AZ

About The Position

The Product Research and Design Specialist is responsible for supporting and advancing the design and development of MedAire-style products, including medical and security assistance services, onboard and ground-based equipment, and aviation-focused training solutions. This role ensures that user interface (UI) design, product functionality, and service integration work seamlessly together to deliver real-world operational value to aviation customers globally. This position serves as a key connector between clients, product teams, developers, and operational experts, translating complex assistance services and training workflows into intuitive, effective user experiences. The ideal candidate is a strategic thinker who focuses on complete solutions rather than individual products, understands the operational realities of aviation and medical response, and can clearly articulate value to both technical and non-technical audiences.

Requirements

Experience supporting product design and development, with a strong focus on UI/UX.
Proven experience presenting products, concepts, or solutions to customers and stakeholders.
Direct experience engaging with aviation clients or operational teams.
Knowledge of first aid and medical response principles, ideally in aviation or remote environments.
Understanding of the global aviation market, including commercial, business, or special mission operations.
Strategic thinker with the ability to see and design for the full-service ecosystem.
High degree of initiative, ownership, and accountability.
Solution-driven product thinking
Customer and crew-centric design
Clear, confident presentation and storytelling
Cross-functional collaboration
Operational empathy for aviation and medical environments
Excellent written and verbal communication skills, strong problem-solving and good analytical skills.
Ability to research and create marketing tools (presentations, promotional materials).
Strong understanding of product lifecycle management.
Proficiency in project management software and tools.
Strong analytical and problem-solving abilities.
Ability to work collaboratively in a team environment.
Experience with market research and data analysis.
Attention to detail.
Experienced in international social media research, ability to conduct international market research and report data.
English (Fluent)
Bachelor’s degree in Product Design, Engineering, Business, or a related field.
3+ years of experience in product development, product management, or a similar role.
Two years + of experience in project management in a global/ international organization in business strategy or related field and/or position.

Nice To Haves

Experience with medical or security assistance services, aviation training programs, or emergency equipment.
Familiarity with crew-facing tools, decision-support systems, or training delivery platforms.
Background working with safety-critical or regulated environments.
Experience with CAD software or other design tools.
Familiarity with Agile/Scrum methodologies.
One year + experience in product development and/or market research desirable
Relevant work experience, managing cross-functional teams and driving innovation initiatives will be beneficial.
CAD Design experience a plus

Responsibilities

Support end-of-end product design and development for assistance services, medical and emergency equipment, and aviation training products.
Ensure UI and product design align with operational workflows used by flight crews, operations centers, and support teams.
Contribute to product strategy by identifying gaps and opportunities across services, equipment, and training offerings.
Lead UI-related client engagement, gathering feedback from operators, crew members, and stakeholders to inform design decisions.
Design and present UI concepts that simplify access to medical assistance, decision support, and training content.
Use advanced presentation and visualization technologies (e.g., interactive prototypes, simulations, demos) to communicate UI designs to developers and customers.
Work closely with engineering, clinical, security, training, and operations teams to ensure solutions are feasible, scalable, and aligned with MedAire service models.
Translate customer and operational requirements into clear design guidance for development teams.
Present product concepts, UI designs, and integrated service solutions to customers, partners, and internal leadership.
Clearly articulate how MedAire-style solutions improve safety, crew confidence, medical outcomes, and operational efficiency.
Apply a solution-oriented mindset, integrating assistance services, equipment, and training into cohesive offerings rather than isolated tools.
Demonstrate initiative by proactively proposing improvements, enhancements, and new solution concepts.
Collaborate with the product management and sales teams to identify market needs and customer pain points.
Generate ideas for new products or improvements to existing products based on market research and customer feedback.
Develop detailed product specifications and requirements.
Work closely with engineering and design teams to bring product concepts to life.
Participate in prototyping, testing, and iteration processes to refine product designs.
Ensure products are developed on time and within budget.
Conduct market research to understand competitive landscapes and emerging trends.
Analyze customer feedback and usage data to identify opportunities for product improvement
Use AI‑powered analytics tools (e.g., predictive risk modeling, NLP‑driven incident analysis, and machine‑learning trend detection) to evaluate safety data, identify emerging operational hazards, and generate evidence‑based insights that support the development of advanced aviation safety products and solutions.
Liaise with production, supply chain, and quality assurance teams to ensure smooth product rollouts.
Coordinate with marketing and sales teams to create compelling product launch strategies.
Manage the product development process from ideation to launch.
Monitor project timelines, budgets, and deliverables to ensure successful completion.
Prepare regular reports and updates for senior management on project status.
Ensure all products meet the company’s quality standards and regulatory requirements.
Work with quality assurance teams to address any issues that arise during the product development cycle.