Product Release Project Manager

Awardco • Lindon, UT

18h

About The Position

Awardco is reimagining the workplace to be more rewarding, supportive, and fun for everyone. As one of the fastest-growing companies in the employee experience industry, our mission is to help employees love what they do, love where they work, and get recognized for their efforts—especially our own employees! And as winners of Glassdoor’s Best Places to Work, Best in Brightest in the Nation, and Great Place to Work, we do much more than talk the talk.
Awardco is already operating at a multi-product, high-velocity release cadence across our platform (2.0), Engage, mobile, Connections, marketplace, surveys, migrations, and geo updates—with launch volume only increasing. Right now, each team owns a piece of the launch puzzle; what’s missing is a project/program manager who owns the integrated release plan and calendar.
This Delivery Manager role is a project/program manager embedded in CS Ops & Enablement, focused on coordinating how we launch across teams so CS and customers are prepared, while Product, PMM, and CS leadership retain ownership of release strategy and go/no-go decisions:
Coordinating multiple calendars (Product/Engineering, PMM launch plans, CS enablement, and customer-facing comms) into a single, reliable CS-facing view that keeps CS teams informed on upcoming and ongoing releases.
Project managing releases end-to-end so every dependency, owner, and milestone is tracked.
Ensuring we have clear visibility into when CS is being asked to act (communications, trainings, migrations, betas, etc.) and what enablement commitments have been made and delivered.
Reducing reactive work and post-launch noise by making launch work visible, planned, and inspected.
The Team
This role sits on the CS Ops & Enablement team and is matrixed with Product, Product Ops, and PMM. They are the central project manager and coordinator for cross-functional release delivery and CS/customer readiness, partnering closely with:
Product & Engineering (scope, technical readiness, deployment)
PMM & Marketing (launch tiering, GTM strategy and assets)
CS Ops & Enablement (internal and external enablement programs)
CS Leadership (driving adoption and outcomes once features are live)

Requirements

• 5-8+ years in project/program management or delivery management in a B2B SaaS environment, ideally supporting product launches or large-scale change management.
• Demonstrated experience owning complex, cross-functional project plans (multiple teams, calendars, and dependencies).
• Strong project planning skills: creating and maintaining timelines, work breakdowns, risk logs, and communication plans.
• Proven ability to translate strategy into execution and keep teams aligned around shared milestones and calendars.
• Excellent communication and facilitation skills across executive, IC, and cross-functional audiences.
• Managing release or launch calendars and reconciling multiple team calendars into a single plan.
• Running status cadences (standups, check-ins, steering reviews) and driving clear decisions.
• Designing and/or delivering enablement programs and tracking enablement/adoption metrics.
• Using tools like Jira, Confluence, Monday, Slack, and analytics/reporting platforms to manage work and communicate status.
• Bachelor’s degree in business, operations, communications, or a related field (or equivalent experience).

Nice To Haves

• Formal project/program management training or certifications (e.g., PMP, Agile/Scrum, Prosci) is a plus but not required.

Responsibilities

• Own a CS-facing, single source of truth release calendar that consolidates and keeps CS teams informed on upcoming and ongoing releases
• Continuously reconcile and align the different calendars (Product milestones, PMM launch plans, CS enablement, and customer-facing timelines) so there is a single, authoritative view of:
• Run a weekly/biweekly releases standup (Product, PMM, CS Ops & Enablement, CS leadership) to:
• Maintain the source-of-truth project plan through the lifecycle of the launch, driving:
• Coordinate execution across:
• Partner closely with the CS Enablement Manager, who owns the enablement strategy, to ensure they have the inputs, context, and resourcing they need to execute that strategy for each launch.
• Translate enablement strategy and readiness expectations into planned work by:
• Coordinate customer enablement waves alongside Product and CS leadership by:
• Maintain a CS-facing “launch and enablement” view derived from the master calendar and project plans that answers:
• Maintain a light but robust enablement tracking hub that shows, for each launch:
• Build post-launch scorecards for major releases, covering:
• Use these views in short retros with Product and CS to refine calendars, sequencing, and commitments going forward.
• Own and continuously improve the release playbook and planning templates:
• Partner with Product Ops to align how we use Jira, Monday, Confluence, and Slack, avoiding new silos and ensuring that project plans and calendars stay in sync.

Benefits

• One of the fastest growing companies in the nation: 3x Inc. 500, 2x Deloitte Technology Fast 500, 2x Mountain West Capital Network Fast 100, 3x Fast 50 (Utah Business), and 3x UV50 Fastest Growing Companies (BusinessQ), to name just a few.
• Great Place to Work certified, ranked in Inc. Best Workplaces, one of the Best and Brightest companies to work for, and ranked on the Salt Lake Tribune's Top Workplaces.
• Backed by renowned investors, both local and national.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level