Product Release & Deployment Manager - Craft Education

Western Governors University

84d • $105,600 - $158,400

About The Position

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider Craft Education as the next step in your career. Craft Education is on a mission to solve skilled labor shortages by powering work-based learning pathways for all. At Craft, we’re revolutionizing the apprenticeship degree, combining on-the-job learning with accredited instruction to create innovative educational pathways that accommodate working professionals and meet employer needs. Our flagship product - Craft Connect - helps organizations administer apprentice degree programs and address mission-critical data and reporting needs. Through the same platform, Craft is also transforming how on-the-job learning converts into academic credits. Our team of technology, education and workforce professionals also provides technical assistance to organizations looking to launch and manage apprenticeship degree programs. We are working tirelessly to accelerate the expansion of these programs along with the data infrastructure that underpins them. If you’re looking to join the work-based learning revolution, we’d love to talk with you. At Craft, you’ll have the opportunity to solve hard problems in a high-growth startup environment and make a lasting impact on the future of education and workforce development.

Requirements

• Typically requires a University Degree or equivalent
• Minimum of 5 years related experience, with 2+ years of software Product Management experience
• Pragmatic Institute or other Product Certification/training
• Experience with product-led technology teams
• Experience within an Agile software development environment
• Minimum 5 years of experience performing operations functions within a software development context
• Minimum 2 years of experience in a leadership role
• Experience with Product Management and/or software development tools/software (e.g., Jira, Confluence, Lucid, Mural, Roadmapping software, etc.)

Nice To Haves

• Product Operations training
• Master’s degree in a related field of study
• Change Practitioner Certification
• Previous experience in Education Technology

Responsibilities

• Uses qualitative and quantitative insights to dig deep into workflows and product usage to drive both operational playbooks and tooling enhancements
• Leads cross-functional working groups to implement and support new system capabilities
• Standardizes documentation of Roadmaps, Strategy Reviews, Product Briefs, Vision Statements, Release Plans and Release Notes, Experiment Findings, Internal Product Announcement materials
• Creates standard templates and frameworks for communication and supporting product practices
• Routinely communicates roadmap progress to leadership and cross-functional stakeholders to drive decision making on key trade offs
• Assists with consistent OKR monitoring and reporting
• Leads the organization of cross-functional teams and their management for product domains and creates supporting resources for the teams
• Establishes and implements standards and processes for the management of product backlog health
• Optimizes product management onboarding and creates related trainings
• Defines and manages intake process
• Organizes workshops to upskill employees and improve product practices
• Creates and manages product resources index and archive of product work
• Leads the implementation of discovery sprints/dual track Agile and supports the ongoing practice
• Partners with Portfolio Management Operations to ensure process alignment that enables value delivery
• Evangelizes product management methodology, which requires solid knowledge of the product discipline and the ability to create decks and educate others on best practices and why it exists
• In collaboration with Change Management leaders, develops and leads communication and training plans for leaders and stakeholders impacted by process changes and operation improvements
• Researches and investigates new trends and technologies to meet current and future needs of the Product and UX/UI organizations
• Establishes audits and reports to ensure data accuracy and integrity
• Leads cross-functional teams in operationalizing standards and business models that effectively and seamlessly interrelate with business operations across the department.

Benefits

• Eligible for bonuses
• Medical, dental, vision, telehealth and mental healthcare
• Health savings account and flexible spending account
• Basic and voluntary life insurance
• Disability coverage
• Accident, critical illness and hospital indemnity supplemental coverages
• Legal and identity theft coverage
• Retirement savings plan
• Wellbeing program
• Discounted WGU tuition
• Flexible paid time off for rest and relaxation with no need for accrual
• Flexible paid sick time with no need for accrual
• 11 paid holidays
• Other paid leaves, including up to 12 weeks of parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree