Product Quality Technician

StarTech.com•Groveport, OH

About The Position

Are you passionate about ensuring product quality and contributing to the functioning of our operations? We're looking for a dedicated and detail-oriented individual to join the Product Quality team. In this role, you will facilitate the inbound, proactive, and RMA inspection of products. Your responsibilities will include conducting functional and visual inspections, recording test results, and managing the release of products into available inventory upon confirmation of meeting required specifications. You will collaborate closely with key stakeholders across the company, providing valuable support in troubleshooting and resolving product quality issues. If you are ready to work in a dynamic work environment, we invite you to apply for this exciting opportunity.

Requirements

High School diploma or GED equivalent
Experience in MS Office including Excel and Outlook
Some familiarity and experience with computer hardware products
Ability to install and conduct tests on StarTech.com products (such as cables, I/O cards, data switches)
Strong time management skills
Have industry knowledge of quality processes, inspections, and test procedures
Strong attention to detail
The qualified candidate will possess analytical skills and will have the ability to work effectively and efficiently while following standard operating procedures when making decisions.
A passion for customer service and well-developed communication skills are a must.
This position will be required to liaise with various internal departments both at the Canadian corporate office as well as the US and UK Distribution facilities.
This role is responsible for using controlled test instructions and then providing a well formatted communication of all test results.
Technicians provide critical explanations of deficiencies and anomalies to better facilitate the decisions required when approving acceptable deviations and the timely release of quality products.

Nice To Haves

2 to 5 years of experience in a Quality related role
Post-Secondary Education or certificate in a Technology or Electronics related discipline
Material Handling Equipment experience -OR- willingness to learn

Responsibilities

Inbound Product Inspections: Performs inbound product reviews, functional testing and visual inspection of new and existing products to ensure they meet our quality standards. A combination of “New” and “existing” products are prioritized for testing and are released into inventory or held in quarantine as required. Products are released once they are confirmed to comply with relevant certifications and are manufactured to the correct specifications. Lab equipment maintenance and the auditing of available lab equipment is a key part of this position to ensure the timely release of products.
In-process inspection (product audits of inventory): Selects samples of finished goods from inventory to proactively audit the quality of the products being received from vendors and records the results. Performs audits to follow up on customer reported issues, confirms if the inventory is exposed to the customer reported defect and communicates the findings to Product Management and Product Quality groups.
Data entry, inspection reports and administration: Records the inspection results and prepares reports summarizing the results of inbound/ in process inspections and communicates the findings to the Product Management, Product Quality and Supply Chain groups. Maintains the quarantine database by setting and removing flags products can be released out of quarantine or held for QC inspection.
Product Performance: Inspect, test, and verify the product meets functional and visual requirements .
Product Information Availability: Verify the product content on the website is active .
Product Information Quality: Check for information discrepancies on product labeling, packaging, and manuals
Product Availability: Prioritize high priority products for inspection and release into inventory to support customer demand.

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