Product Quality Engineer (Hybrid)

Cisco Systems, Inc.•San Jose, CA

42d•Hybrid

About The Position

Our team is part of Cisco's Supply chain operations. You would be joining Cisco's central quality team that handles the field and factory performance for core routing and data center switching products. It's a diverse group comprising of quality and failure analysis engineers who engage closely with the design, factory, component supplier and customer engagement teams. You'd be working on some of the most ground breaking technology rollout in the networking industry associated with ASIC facilitating ASIC infrastructure, low power system design, innovative cooling and coordinated telemetry features. You'd also be establishing new processes in place that address a changing dynamic and quality expectation with web-scale customers. Product Quality Engineer will own and drive New Product Introduction Quality, Factory Quality and Field Quality of Digital Products that include Hardware, Software and Cloud Service offerings from Cisco. The work also includes factory yield performance management to meet six sigma quality goals, pursuing a quality plan to meet release requirements for new product introduction through gate reviews, serve as a subject-matter authority on Hardware Quality Metrics, perform actionable data analysis to detect subtle trends and identify root causes to drive continuous improvement activities and increase customer satisfaction. At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Requirements

Bachelor's Degree in Engineering.
8+ years of experience working on Electrical design, Failure analysis and hardware quality management on networking routers/switches.
Solid understanding in performing root cause investigation, data analysis and communicating findings, closed loop corrective, preventative and risk mitigation actions to executives and business partners.
5+ years of experience in communicating with Sr executives, customer account teams.

Nice To Haves

Masters in Electrical Engineering.

Responsibilities

Gathering quality requirements and data for Cisco products.
Providing recommendations for quality improvement and governance that will be used by several Cisco Business Units.
Communicating proposals, strategies and status to Cisco Executives.
Detailing business requirements and analyzing data to provide appropriate metrics and performance KPIs to business users.
Coordinating the research, analysis and recommendations for technical approaches to solving customer issues related to quality, reliability and customer experience of Cisco offerings.
Independently identify issues with product lines based on trending field return data.
You will be speaking publicly to Sr executive members quarterly product quality performance.

Benefits

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance.
Please see the Cisco careers site to discover more benefits and perks.
Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.