Product Quality Engineer

Cisco Systems, Inc.•Research Triangle Park, NC

38d•Hybrid

About The Position

You are an advocate for New Product Introduction Quality and Field Quality across assigned product families, driving detailed quality improvements efforts through collaborative engagement with internal and external partners. You ensure New Product Introductions meet quality requirements through phase gate reviews. Your curiosity leads you to conduct data analysis deep dives, seeking to identify trends in field reliability performance, identify units for failure analysis, and coalesce data insights and visualization to assist engineering with the pursuit of root cause(s) and solutions to design and/or process solutions. In the pursuit of customer satisfaction, you continue to work with partnering organizations to implement product improvements that enhance field reliability and robustness. As the quality representative on critical issue teams, you assist in the management and closure of factory or field escalations. You can identify key lessons-learned and work to propagate known solutions across the existing product portfolio as well as into new product development with the goal of eliminating repeat occurrences. You ensure that Ongoing Reliability Testing (ORT) data is reviewed and compared to field trends, and you assist in managing factory yield performance in concert with Manufacturing Engineering and Operations team members to facilitate improvements as required to meet baseline quality metrics.

Requirements

Bachelor of Science degree from an accredited university in Engineering (Electrical, Mechanical, or Industrial) with a minimum of 5 years relevant experience in a related industry is required. Alternatively, a Master's degree with a minimum of 3 years of relevant experience will be considered.
Engineering principles of electronics, mechanics, knowledge of product design, manufacturing and test process technologies used in the development and production of advanced electronic hardware.
Advanced data analysis & visualization. Must be capable of managing large, multi-variate data sets, and trend analysis

Nice To Haves

Excellent problem-solving skills, including working knowledge and experience applying 8D Issue Resolution Process methodologies.
Extensive experience driving detailed quality improvements, while engaging collaboratively with both internal key stakeholders as well as external customers and partners.
Demonstrated ability to work cross-functionally with Manufacturing Operations, Assembly Process, Test Process, and Hardware Engineering teams to analyze yield loss and develop solutions for yield improvement, validating all solutions prior to implementation into the factory environment.
Six Sigma Green Belt certification is preferred.
Certified Quality Engineer certification (ASQ) is highly desired.
Must be well versed with all Microsoft office applications. A high level of Excel proficiency is required.
Experience with Mini-tab, JMP, Spotfire and Tableau is highly desired.
Excellent interpersonal skills in all forms - written & verbal communications, ability to understand your audience and present technical content to non-technical and technical team members as well as company leadership.
Ability to propose innovative approaches, tackle transformation of legacy business processes, negotiate and influence outcomes.
Good knowledge of data analytics tools. While this position is largely focused on the quality performance of hardware platforms, a knowledge of software quality is very helpful. Familiarity with Agile methodologies and business process automation is preferred

Responsibilities

Driving detailed quality improvements efforts through collaborative engagement with internal and external partners.
Ensuring New Product Introductions meet quality requirements through phase gate reviews.
Conducting data analysis deep dives, seeking to identify trends in field reliability performance, identify units for failure analysis, and coalesce data insights and visualization to assist engineering with the pursuit of root cause(s) and solutions to design and/or process solutions.
Working with partnering organizations to implement product improvements that enhance field reliability and robustness.
Assisting in the management and closure of factory or field escalations.
Identifying key lessons-learned and work to propagate known solutions across the existing product portfolio as well as into new product development with the goal of eliminating repeat occurrences.
Ensuring that Ongoing Reliability Testing (ORT) data is reviewed and compared to field trends
Assisting in managing factory yield performance in concert with Manufacturing Engineering and Operations team members to facilitate improvements as required to meet baseline quality metrics.

Benefits

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance.
Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

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