Product Quality Engineer

ReSound•Shakopee, MN

7d•$80,000 - $90,000

About The Position

As a member of the In-Market Quality Team for Hearing NA, you will investigate, diagnose, and analyze product HW, SW and system complaints and returns to solve customer problems and gain insights for driving product improvements and the reduction of cost of poor quality. The Product Quality Engineer will work across groups and departments to support and ensure efficient and effective processes for In-Market Quality. Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) Use hands-on troubleshooting techniques, test systems and tools, data-driven insights, and structured problem-solving methods to understand and verify reported symptoms, trends, issues, and alleged product deficiencies. Support new product launches by leading specialized quality monitoring activities and high priority investigations. This includes coordination and routing of relevant returns, symptom reproduction and investigations into product issues and alleged defects, understanding failure modes, and the collection and compilation of related device data, including tracking of effectivity of improvements. Solve customer problems by working across functions including Sales, Ops, R&D, Global Quality, and NA customer-facing teams to understand, investigate and resolve customer complaint issues. Identify product quality improvements and support/drive discussions and actions in cooperation with Ops and R&D. Lead and/or assist in implementation of new tools, methods and processes to aid in device and system level troubleshooting, symptom reproduction and case investigations. Troubleshoot technical problems at a system level across hardware, software, and system accessories/components and provide structured insight to drive product and customer quality improvements. Manage and update complaint cases in Salesforce.com and utilize GN Hearing’s ERP system and other available systems and tools to support customer complaint investigations and product returns. Assist in In-market Quality related document updates in compliance with change control process. Competencies (Knowledge and Skills needed for this position.) Customer focused, passionate & purpose driven Strong critical thinking and problem-solving skills Analytical and pragmatic with a strong ability to identify and drive quality improvements through data driven and fact-based approaches. Excellent oral and written communication skills, interpersonal skills, and stakeholder management skills Ability to work well and engage with others in a team environment, as well as independently Self-driven, curious minded, goes beyond expectations and has a “can do” attitude and entrepreneurial spirit. Ability to work as needed under high pressure and tight deadlines, excellent time management skills Highly organized and results driven Desired Qualifications Required Education: Bachelor’s degree in engineering or equivalent Preferred Education: Engineering degree in electrical or mechanical engineering Preferred Experience: 3-5 years’ experience including hands-on investigations of product returns and fault identification in consumer electronics, microelectronics or high-tech medical products and technologies (e.g., rechargeable batteries, mobile phone connectivity, audio, hearing aids or earbuds, etc.) Experience working with quality methodologies and systems such as A3, FMEA, NCR, and CAPA Experience working in a regulated environment (ISO 13485:2016, ISO 9001, FDA QSR) Data analysis experience Travel: Other: Other Information Direct reports: N/A Indirect reports: N/A Working Environment: Manufacturing facility and office environment Physical Demands: Sitting, standing, lifting, bending, reaching, no more than 20 lbs. Position Type and Expected Hours of Work: Full-time position + Monday-Friday Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Equal Opportunity Employer GN Hearing is an equal opportunity. GN Hearing openly supports the recruitment, training and promotion of all candidates, without regard to race, color, creed, religion, national origin, ancestry, sexual orientation, disability, age, gender, maternity, marital status, status with regard to public assistance or any other classification protected by state, federal or local law or ordinance. Founded in 1869, GN group today operates in more than 90 countries across the world and has more than 6,000 employees. View The EEO is the Law poster and its supplement. Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range from $80,000 to $90,000. In addition, you may be eligible for a discretionary bonus. Compensation for roles at GN depend on a wide array of factors including but not limited to location, role, skill set, and level of experience. To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, paid time off and paid holidays. E-Verify GN Hearing / ReSound participates in E-Verify. View the E-Verify poster here. View the Right to Work poster here. Disability Accommodation If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected]. This email is provided for the purpose of supporting applicants who have a disability that prevents them from being able to apply online. Only emails received for this purpose will be returned. Emails left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. #LI-GNGroup At ReSound, people with hearing loss are at the heart of everything we do because we know they’re placing their trust in us. This is why we haven’t stopped pioneering innovative new technologies, with consistent quality, for over 150 years to help them feel more involved, connected and in control, transforming their lives through the power of sound. Available exclusively through audiologists and hearing care professionals. ReSound is part of the GN Group which was founded with a truly innovative and global mindset. Today, we honor that legacy with world-leading expertise in the human ear, sound, wireless technology, miniaturization and collaborations with leading technology partners. GN's solutions are marketed by the brands ReSound, Beltone, Interton, Jabra and BlueParrott in 100 countries. Founded in 1869, the GN Group employs more than 6,000 people and is listed on Nasdaq Copenhagen (GN.CO). If you would like to learn more about our brand, please click on the link to explore our universe of sound. FEDERAL HEALTH CARE PRICE TRANSPARENCY REQUIREMENTS The Federal Health Care Price Transparency Requirements have created Machine Readable Files to make public the financial arrangements in place between heath plans and providers. These files are designed to be read by a computer and are intended to be available at the industry level for health care researchers, policymakers, analytics companies and applications software to have access to health plan costs nationally on an aggregate basis for the first time. Machine-readable files are a requirement of the Transparency in Coverage Final Rule. Health insurers are required to publicly display certain health care price information via machine-readable files on their websites. GN’s (ReSound, Beltone and Audigy) medical provider, BCBSMN will have “Transparency in Coverage” (TiC) information available. Click here to view BCBSMN TiC’s information on services on how machine readable files will help with the new transparency requirements. GN ReSound is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email [email protected]. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected]. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

Requirements

Customer focused, passionate & purpose driven
Strong critical thinking and problem-solving skills
Analytical and pragmatic with a strong ability to identify and drive quality improvements through data driven and fact-based approaches.
Excellent oral and written communication skills, interpersonal skills, and stakeholder management skills
Ability to work well and engage with others in a team environment, as well as independently
Self-driven, curious minded, goes beyond expectations and has a “can do” attitude and entrepreneurial spirit.
Ability to work as needed under high pressure and tight deadlines, excellent time management skills
Highly organized and results driven
Bachelor’s degree in engineering or equivalent

Nice To Haves

Engineering degree in electrical or mechanical engineering
3-5 years’ experience including hands-on investigations of product returns and fault identification in consumer electronics, microelectronics or high-tech medical products and technologies (e.g., rechargeable batteries, mobile phone connectivity, audio, hearing aids or earbuds, etc.)
Experience working with quality methodologies and systems such as A3, FMEA, NCR, and CAPA
Experience working in a regulated environment (ISO 13485:2016, ISO 9001, FDA QSR)
Data analysis experience

Responsibilities

Use hands-on troubleshooting techniques, test systems and tools, data-driven insights, and structured problem-solving methods to understand and verify reported symptoms, trends, issues, and alleged product deficiencies.
Support new product launches by leading specialized quality monitoring activities and high priority investigations.
Solve customer problems by working across functions including Sales, Ops, R&D, Global Quality, and NA customer-facing teams to understand, investigate and resolve customer complaint issues.
Identify product quality improvements and support/drive discussions and actions in cooperation with Ops and R&D.
Lead and/or assist in implementation of new tools, methods and processes to aid in device and system level troubleshooting, symptom reproduction and case investigations.
Troubleshoot technical problems at a system level across hardware, software, and system accessories/components and provide structured insight to drive product and customer quality improvements.
Manage and update complaint cases in Salesforce.com and utilize GN Hearing’s ERP system and other available systems and tools to support customer complaint investigations and product returns.
Assist in In-market Quality related document updates in compliance with change control process.