Product Quality Engineer (NPDI)

Vertiv Holdings • Delaware, OH

81d

About The Position

Vertiv is hiring a Product Quality Engineer in Delaware, OH who will be responsible for ensuring quality across the full lifecycle of datacenter appliances and systems, with a dual focus on New Product Introduction (NPI) and Engineer-to-Order (ETO) project support. This role leads advanced quality planning activities, defines product release criteria, and ensures compliance with internal quality standards and customer requirements from development through post-launch. The engineer acts as the key quality interface between cross-functional teams-Engineering, Operations, Service, and external suppliers-and supports both proactive quality planning and reactive issue resolution. Responsibilities include managing quality documentation (e.g., FMEAs, control plans, PPAPs), conducting root cause analysis, implementing corrective/preventive actions, and coordinating on-site quality support when necessary. The role also captures and analyzes Voice of the Customer data to drive continuous improvement and enhance long-term product reliability and performance.

Requirements

• Bachelor's Degree in Engineering, Computer Science, or related technical field.
• 5-7 years of experience in a product quality, reliability engineering, or NPDi role.
• Proven experience in datacenter devices or similar high-reliability, high-complexity products.
• Strong understanding of electrical, mechanical, and software/firmware systems.
• In-depth knowledge of design and manufacturing process controls.
• Reliability test methods and life estimation modeling.
• Supplier and production qualification processes.
• Proficient in quality tools and methodologies such as FMEA, PPAP, 8D, CAPA, and Root Cause Analysis.
• Analytical thinker with excellent problem-solving and data interpretation skills.
• Highly organized with the ability to manage multiple priorities and meet deadlines.
• Excellent written and verbal communication skills across all levels of the organization.

Nice To Haves

• Lean or Six Sigma certification is a plus.
• Experience conducting internal or supplier audits; formal auditor certification is advantageous.
• Familiarity with ISO 9001, ISO 14001, and ISO 45001 standards; working knowledge of quality management systems is highly desirable.

Responsibilities

• Lead Advanced Product Quality Planning (APQP) activities from concept through production launch.
• Develop and own the Quality Assurance Plan, defining release criteria, KPIs, and metrics.
• Support Contract Manufacturer (CM) selection and lead qualification activities.
• Collaborate with Engineering and Operations to create and approve quality control documents: PFMEA, Control Plans, Process Capability, Work Instructions, etc.
• Perform Product-level PPAP assessment and provide final approval for release readiness.
• Assess and validate product Launch Readiness for both internal and external manufacturing partners.
• Lead cross-functional issue triage and resolution activities for customer-reported concerns.
• Drive root cause analysis (RCA) and implement corrective and preventive actions (CAPA).
• Maintain real-time issue tracking and drive closure of systemic quality issues.
• Provide feedback to design and manufacturing teams to enable continuous improvement.
• Aggregate and analyze Voice of the Customer (VoC) data from multiple sources: Warranty claims, service reports, customer complaints, surveys, etc.
• Conduct issue trending and risk analysis to identify areas of improvement.
• Lead corrective action projects to resolve systemic issues in product design or process.
• Influence design changes by embedding lessons learned from field and manufacturing feedback.

Benefits

• Stability of a global leader in a growing industry.
• Opportunity of a startup.
• Design, manufacture and service mission-critical infrastructure technologies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Electrical Equipment, Appliance, and Component Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees