Product Program Assistant

Girl Scouts of Hawaii • Honolulu, HI

125d • Onsite

About The Position

Job Purpose: Responsible for supporting the Council’s product program sales during the cookie season. This is a part-time position – 10-20 hours/week from December to May. The candidate must live on Oahu and have in-person availability.

Objectives:
a) Provide excellent customer service to volunteers and parents/caregivers
b) Monitor communications with volunteers and parents/caregivers promoting the Girl Scout Leadership Experience
c) Be available for in-person cookie events and scheduled buffer days

Requirements

• Bachelor’s degree or equivalent
• Minimum 1-2 years of experience demonstrating knowledge, skills and abilities to perform the essential functions of the job.
• Advanced computer skills.
• Proficiency in Office Suite (Word, Excel, Outlook, PowerPoint).
• Excellent verbal and written communication skills.
• High attention to detail with organization skills and ability to manage multiple projects.
• Strong creative problem-solving skills in a customer service environment.
• Ability to work flexible schedule.
• Commitment to diversity and knowledge of/experience in the Girl Scout Movement.
• Must meet the Girl Scout background and verification standards.

Responsibilities

• Work in cooperation with Council’s Product Program team to respond to daily communications from volunteers and parents/caregivers
• Divert communications to the Product Marketing Coordinator and Director of Product Sales when issues arise or topics are un-answerable
• Provide support to Independently Registered Members and their cookie experience
• Provide support to the Retail department to fulfill retail orders for shipment and pick-up
• Provide support in-person at major cookie events and at the Council Oahu buffer

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level