Product-Process Trainer
About The Position
Property Insight a subsidiary of Fidelity National Financial, Inc. (NYSE: FNF) is seeking a Product-Process Trainer to join its Maitland, FL office. FNF is a leading provider of title insurance and transaction services to the real estate and mortgage industries. FNF is the nation's largest title insurance company through its title insurance underwriters - Fidelity National Title, Chicago Title, Commonwealth Land Title, Alamo Title and National Title of New York - that collectively issue more title insurance policies than any other title company in the United States. More information about FNF can be found at fnf.com.
Requirements
- Bachelor’s degree or equivalent combination of education and experience in Title or adult education or the equivalent combination of education, training, and work experience.
- Thorough, detailed knowledge of Property Insight systems and products trained as well as Fidelity procedures
- Effective presentation and interpersonal skills
- Understanding of, and ability to demonstrate products
- Strong verbal and written communication skills; clear, tactful, and constructive
- Searching/examining experience
Nice To Haves
- Experience with the TitlePoint or other electronic plant applications
Responsibilities
- Conducts training needs assessments to understand characteristics and skill level of learners, the job setting, and to identify the processes and tasks performed by system users.
- Determines appropriate instructional strategy based on results of needs assessment.
- Designs, modifies, or develops instructional materials for multiple training modalities including traditional instructor-led classes, web based/virtual classes, and job-aids.
- For systems/products trained, reviews system/software documentation from product development teams, such as release notes, system requirements, system design specifications, technical and functional system design, configuration control requirements, etc. to understand and stay current on systems changes; enhances system knowledge through hands-on practice.
- Manages and completes all aspects of training projects including:
- Communication with clients
- Works with Sales and client relationship teams to understand client’s business needs, adapts training context and content accordingly
- Scheduling and travel planning
- Status and expense reporting
- Follow-up and issue resolution
- Stays current on relevant trends within the Title services industries
- Performs other related duties as assigned.
- Responsible for handling incoming phone calls to the Support desk
- Respond to client emails coming into Support shared mailbox
Benefits
- optional health and welfare insurance (medical/dental/vision/life/disability)
- paid holidays, vacation, and sick time off
- matching 401(k) plan and matching employee stock purchase plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
