Product Pre-Sales Engineer (CCaaS & AI)

NICE

About The Position

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? We are seeking a Product Pre-Sales Engineer to join our team to contribute to our presale function success. The ideal candidate is excited about working in a data-driven environment with strategic, high-growth accounts who has a passion for AI, Digital and Analytics.

Requirements

Bachelor's degree in a related technology field. MBA Preferred.
At least 7+ years of experience in hands-on practical technical experience in (solutions engineering, solution/ sales architecture, and/or data) that was engaged in planning, executing, and managing of complex software sales.
7+ years of consulting or customer engagement experience
5+ years of contact center experience
Successful track record in best-of-class solutions with a portfolio of strong work examples
Analytically minded with strong interpersonal, presentation, project management, problem solving, and communication skills
Strong multi-tasking skills with the ability to adapt to shifting priorities, demands, and timelines between multiple technologies and tools across various clients
Knowledge of chatbot, automation, virtual agent and/or conversational AI solutions.
Familiarity with knowledge management, asynchronous messaging, and analytics solutions
Experience with Enterprise SaaS applications, architecture, APIs and integrations
Understanding of web technologies including HTML, JavaScript, CSS, DOM, browser developer tools, etc.
Leveraged “vibe coding” techniques to rapidly prototype and iterate on features, reducing development time while maintaining product quality
Utilized AI-assisted coding tools (e.g., code generation, copilots) to accelerate development workflows and enhance creative problem-solving
Thrived in fast-paced, flow-state development environments, translating abstract ideas into functional code with minimal overhead
Ability to manage deliverables across multiple projects and meet tight deadlines.

Responsibilities

Effectively prepare and deliver demonstrations of NICE’s Customer Service Automation solutions across the CCaaS platform focusing on conversational AI, knowledge management, messaging channels and analytics.
Evaluate, understand, and document prospect’s infrastructure including CCaaS, Automation, Messaging, and Knowledge solutions.
Lead and participate in discovery calls to identify areas of opportunity for NICE solutions
Partner closely with our Sales team engaging with prospects and customers and with our engineering, product, and design teams.
Be an awesome technologist with lots of business acumen, able to draw out root causes to customer concerns, and apply phenomenal problem-solving skills to solve them
Tell compelling stories that are grounded in technology. These aren't just demos; we want you to paint a vision of what truly customer-centric service looks like!
Respond to RFIs and RFPs. We have a very special way we do this... you'll see how we make this exciting and creative!
Strong business acumen to quickly learn new business processes and understand how technology supports the business in achieving revenue and profit goals.
Build internal relationships within CX sales and other areas to evangelize the Customer Service Automation solutions.
Maintain knowledge of modern technologies across AI, Digital, Analytics, Telephony and Cloud platforms.