Product Portfolio Operations Director - Cross Product Strategy

JPMorgan Chase•New York, NY

About The Position

Join our innovative team as a Product Portfolio Operations Director and lead a horizontal strategy function for a portfolio of financial services operations products. You will play a pivotal role in shaping solutions that enable product teams to deliver operational excellence, regulatory compliance, and business outcomes with impacts to millions of customers and thousands of employees. You will partner with Product, Technology, Risk, Compliance, Legal, and Business stakeholders to operationalize strategy, streamline processes, and elevate decision quality. Your leadership will help us set new standards in product excellence. As a Product Portfolio Operations Director at JPMorgan Chase within the Consumer & Community Banking Operations Product, Innovation, and Robotics team, you will lead cross-product coordination and drive operational effectiveness. You will oversee the implementation of portfolio strategies, ensuring alignment with business objectives and priorities. Your role will involve coaching teams, managing change initiatives, and optimizing product delivery frameworks. You will be responsible for tracking controls, financials, and resource needs across a complex product portfolio. This position offers the opportunity to make a significant impact on both customer experience and business outcomes. You will collaborate with leaders across Consumer Banking, Business Banking, and Credit Cards to deliver integrated solutions. Your expertise in agile methodologies and product development life cycles will be essential in adapting strategies to evolving business needs. The role requires strong analytical skills to interpret data and inform decision-making. You will champion customer-centric approaches, leveraging feedback to enhance product offerings. This is a high-visibility role with opportunities for advancement and influence. We offer an inclusive culture that values diverse ideas and supports your growth and career mobility. Be part of a team that thrives on collaboration, innovation, and continuous improvement. Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you’ll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career.

Requirements

10 years of experience or equivalent expertise in program management or performance optimization
Proven ability to manage and implement operational effectiveness and portfolio management initiatives
Demonstrated experience operating within the product development life cycle and agile methodologies
Strong leadership and team management skills, including leading cross-functional teams
Excellent verbal and written communication skills for effective stakeholder engagement
Advanced analytical and problem-solving abilities
Experience in developing and implementing product strategies aligned with business goals
Ability to interpret data and make informed decisions
Strong customer orientation and experience gathering and analyzing customer feedback
Ability to lead within a highly complex environment and adapt to change
Proven track record of managing multiple priorities simultaneously

Nice To Haves

Background in Consumer Banking, Business Banking, and Credit Cards
Experience with portfolio-level tracking and reporting
Familiarity with large-scale product portfolios
Experience in change management and process optimization
Advanced understanding of financial controls and resource management
Experience in fostering innovation within product teams

Responsibilities

Work across products and product lines to ensure delivery against business objectives
Execute strategy for reporting and communications to support portfolio management operations and change initiatives
Oversee and coach teams to implement and adapt the full product-line framework
Ensure realization of core cross-product priorities, sequencing, and trade-offs
Implement portfolio-level tracking of controls, financials, resourcing needs, and key prioritization decisions
Drive operational effectiveness and continuous improvement initiatives
Collaborate with cross-functional teams to remove barriers to success
Develop and maintain product roadmaps aligned with business goals
Analyze customer feedback to inform product enhancements
Manage multiple priorities in a highly complex environment
Foster an inclusive culture that supports individual growth and career mobility