Product Owner

Manulife • Boston, MA

12d • $92,900 - $142,900 • Hybrid

About The Position

We are seeking a strategic and results-driven Product Owner to join our Wealth Product team, discovering and delivering solutions for Manulife’s Canadian Wealth business. This role is pivotal in shaping, prioritizing and executing our roadmap to optimize CRM capabilities for both our employee and independent wealth advisor channels, enabling seamless advisor experiences and driving business outcomes.

Requirements

• Bachelors’ degree.
• 5–10+ years experience in product management or product ownership in enterprise CRM/service domains, preferably in Salesforce Financial Services Cloud.
• Strong understanding of wealth management business models, including both employee and independent advisor channels.
• Proven experience in executing complex, multi-dimensional technology and business process initiatives within an agile methodology framework.
• Proven experience in stakeholder management (both internal and external).
• Collaborative mindset with good persuasion and influencing skills.
• Familiarity with data governance, privacy, and compliance frameworks.
• Ability to influence and drive sustainable change across a diverse set of constituents.

Responsibilities

• Drive discovery and solution design with stakeholders; translate business needs into high-quality, feasible requirements.
• Lead customer-centric design and data-driven decision-making; run experiments, A/B tests, and pilots to validate value.
• Lead backlog management: author epics/stories, maintain clear acceptance criteria, and ensure continuous prioritization aligned to business OKRs and KPIs.
• Partner with engineering, architecture, and Salesforce admins to deliver iterative releases using Agile/Scrum.
• Identify resource needs for implementation and establish roles, expectations, and goals with team members.
• Oversee and manage implementation support, including triaging system issues and prioritizing resolution steps, while partnering with support teams to execute change readiness, training/enablement and user adoption.
• Plan and execute measurement solutions to determine success and oversee ongoing improvement, as necessary.
• Partner with leadership on the product vision, roadmap, and success metrics for CRM capabilities.
• Provide effective and regular communication within the implementation team, stakeholders, sponsors and management.

Benefits

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
• Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level