Product Owner

AGDATA LP•Charlotte, NC

5h•Hybrid

About The Position

The Product Owner is accountable for the execution, quality, and commercial success of one of AGDATA’s Commercial Platform applications. This role operates at the intersection of product delivery, Tier 2 support, and new customer enablement, with responsibility spanning roadmap execution, backlog ownership, Sales Order (SO) support, and client facing representation. The Product Owner partners closely with Product Management, Engineering, Engagement Managers, Solutions Architecture, and Support to ensure solutions are clearly defined, contractually aligned, technically feasible, and successfully delivered for both existing and prospective customers.

Requirements

Strong, hands-on knowledge of Agile Scrum principles and backlog driven delivery.
Proven experience operating as a product SME in customer facing and SO/presales contexts.
Ability to quickly understand and reason for complex, data driven platforms and integrations.
Experience supporting Tier 2 production issues and customer escalations.
Strong analytical and documentation skills, including writing epics, user stories, and acceptance criteria suitable for customer signoff.
Excellent communication and interpersonal skills, with confidence in engaging enterprise customers and internal stakeholders.
Ability to balance competing priorities across delivery, support, and new opportunity work.

Responsibilities

Own the application roadmap and associated development plan, including enhancements, defect resolution, and technical improvements, ensuring alignment with the overall Product Solution vision.
Partner with the Product Manager to translate solution level strategy into executable application level priorities.
Manage, groom, and prioritize the product backlog based on business value, customer impact, contractual commitments, technical risk, and operational urgency.
Lead short-term and long-range backlog grooming sessions to ensure Engineering fully understands scope, intent, dependencies, and acceptance criteria.
Act as a product subject matter expert (SME) in support of new business opportunities and Sales Orders.
Participate in working groups with Solutions Architects, Engagement Managers, Sales, and Product Management to shape proposed solutions.
Support discovery sessions to gather, clarify, and validate customer requirements, ensuring alignment with capabilities and product direction.
Translate discovered requirements into clear, structured artifacts such as high-level epics, functional requirements, assumptions, and constraints.
Define and document acceptance criteria and success measures used for customer validation, contractual alignment, and formal signoff.
Support feasibility assessments, scope discussions, and tradeoff decisions to ensure commitments are realistic and deliverable.
Ensure continuity from presales through delivery by accurately reflecting SO commitments in the product backlog and delivery plans.
Serve as a primary Tier 2 escalation point for product related issues, partnering with Support and Engineering to triage, diagnose, and resolve production incidents.
Assess incoming issues for business impact, urgency, and root cause, balancing operational stability with roadmap delivery.
Participate in or support root cause analysis and ensure corrective actions are prioritized to reduce recurrence.
Communicate incident status, mitigation plans, and resolution timelines clearly to internal stakeholders and customers, often in coordination with Engagement Managers.
Act as a trusted, client facing product representative during escalation calls, working sessions, solution reviews, and roadmap discussions.
Partner closely with Engagement Managers, who own the overall client relationship, to support delivery execution, scope clarification, and expectation management.
Clearly communicate technical concepts, tradeoffs, risks, and timelines in business appropriate language.
Support Engagement Managers in managing customer expectations, especially during incidents, scope changes, or complex deliveries.
Ensure consistent and accurate messaging across Product, Engineering, Support, and Engagement teams.
Collaborate with customers and internal stakeholders to define business requirements and translate them into well-formed epics, user stories, and acceptance criteria.
Ensure requirements are testable, unambiguous, and aligned with both customer expectations and platform standards.
Work cross functionally to support release planning, deployment readiness, change management, and customer communications.
Track product performance across customer outcomes and delivery health, including adoption, stability, support trends, and business impact.
Leverage customer feedback, SO learnings, and support data to continuously refine priorities and improve product quality.
Identify opportunities to improve processes, tooling, or ways of working across Product, Engineering, Support, and Engagement teams.

Benefits

You have theoptionto choose from four medical, two dental and two visionplansto ensure your elections are the best fit for you and your family including your domestic partner and their child(ren).
Helping yousave:you’llhave access to a Health Savings Account with employer contributions as well as Health and Dependent Care Flexible Spending Accounts.
Planning for the future: you can plan for the near and long term with AGDATA’s 401(k) retirement savings plan with matching company contributions and our tuition reimbursement program.
Ensuring all around well-being:you’llalso get to enjoy access to ancillary benefits, Employee Assistance Programs including virtual counseling sessions, Pet Insurance, Ergonomic Assessments, and other discount programs that will help you and your family stay on track physically, socially, emotionally, and financially.
Paid time off is available toyouand we also have competitive holiday options available including the week between Christmas and New Year’s.The specialperkhere is that the entire organization is off at the same time.
Offering flexibility: weunderstand,life happens. You can work from home and partner with your manager to flex your hours.
Need or want to come into our brand-new office space? Free snacks anddifferent typesof drinks will be available for you to choose from.
Offeringa best-in-class onboarding experience: AGDATA invests heavily in our associates' training and development. Our Training team is fully dedicated to ensuring your onboarding will be successfuland alsofocuses on the continued development of your soft and hard skills.
You’llhave unparalleled visibility and communication with senior leadership across the organization. Each of our executive team members meets with our new hires during their first quarter!
Supporting atmosphere encouraging positive feedback: Our Shout Out Program gives our associates the opportunity to give feedback at any time which will be shared and celebrated company-wide and may even be topped off with an award.
Ensuring clear communication: Our monthly in-person and virtual town halls led by our CEO and other Leaders guarantee everyone staysup-to-date. We make sure to provide lunch so you can socialize and collaborate.