Product Owner

World Wide Technology Healthcare Solutions-posted 7 days ago
Full-time • Mid Level
Maryland Heights, MO
5,001-10,000 employees
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WWT is looking for a Product Owner with experience driving the value of a product or products to support our ServiceNow product team.   The Product Owner is a connector, orchestrator, and navigator between the IT (Information Technology) Organization and the Business, ensuring that the product delivered meets the needs and business requirements of our business partners. The Product Owner turns vision into reality and, with the solution architect, helps guide the delivery team to create innovative solutions in real-world applications.   This is a high-visibility product area for our growing company which has plans to double every 5 years! Our ideal candidate should have previous experience owning one or more products and have a solid understanding of product management skills. They will be participating in release planning events, daily scrums, and other technical discussions as needed. They will have experience working with all levels of management and have excellent interpersonal and conflict- skills. The candidate will need to be able to forge relationships and become a trusted advisor to our business partners for their product. The candidate must also have real-world experience working as part of an Agile team and possess the ability to distill business values and goals into roadmaps and refined product backlogs. If you're driven, strategic, visionary, analytical, and an amazing teammate and leader, we want to hear from you!

  • Understand the existing product vision of the business partner and assist in defining a new product vision that ensures the right product is built.
  • Ensures the product vision is clearly communicated to the delivery team and understood by the team. Works with the delivery team daily to answer questions and review/approve stories.
  • Builds and maintains relationships with Product Manager, peers, stakeholders, business partners and development teams. Influences direction and fosters a team environment.
  • Manages emerging priorities and escalations addressing internal or external customer needs/requests and helps adjust the existing work of the delivery team where necessary.
  • Partners closely with Product Manager, Business Partners, and Stakeholders to understand how their product contributes to the success of business goals and determine how to implement capabilities within their product to support these initiatives.
  • Initiates and drives process improvements, automation opportunities, and service improvements.
  • Develops an understanding of Federal Impact Levels, CMMC requirements, and how to implement those controls for the product
  • Partner with the Product Manager to manage 3rd party licenses, contract negotiations, and vendor relationships.
  • Partner with the Product Manager to manage the budget for a portfolio of products.
  • Develops an understanding of the product user base – including other systems that rely on the product and likewise other systems the product relies on – to support and guide product decisions with stakeholders.
  • Negotiates with the Product Manager, business partners, stakeholders, and delivery team to prioritize work in the backlog and help maximize the value the team delivers.
  • Works with other product owners to ensure dependencies are prioritized appropriately across other product development teams.
  • Works with the delivery team to write and refine user stories.
  • Ensures the team understands the context of the stories in the backlog and has adequate information to deliver the stories.
  • Keeps track of trends in the industry and of competition.
  • Partners with the Product Manager to develop, maintain, and communicate the product roadmap (including short-term/long-term goals) to the delivery team, business partners, and stakeholders.
  • Ensures frequent demos occur to business partners and stakeholders to confirm the product being delivered meets the needs of the business partners.
  • Confident communicator that can explain technology to non-technical audiences.
  • Understands business rules and logic in order to support story development.
  • Practical experience creating and communicating product visions.
  • Proven ability to translate a product vision into an action.
  • Proven ability to oversee product implementation.
  • Demonstrates techniques for quickly and effectively understanding business partner’s needs.
  • Demonstrates experience in helping stakeholders identify business value/objectives and uses this to prioritize work.
  • Demonstrates ability to effectively negotiate between competing stakeholders to ensure highest value objectives are met.
  • Demonstrates an understanding of basic UX techniques including the persona and business journey map development.
  • Demonstrates knowledge of product analytics by creating and using delivery metrics, predictability, and forecasting; given appropriate data, can create (and draw conclusions from) a forecast and communicate that information to stakeholders with progress updates and metrics.
  • Proficient at researching, analyzing, and identifying requirements.
  • Demonstrates ability to clearly identify and explain what business value is.
  • Proficient at breaking down and organizing requirements and the relationship between business goals, product vision, and Epics/Capabilities/Features/Stories; must be clearly visible and aligned.
  • Can explain both agile and lean software development values and principles.
  • Can explain various ways to create features and user stories with documented acceptance criteria.
  • Has effectively led meetings of 20 or more people.
  • Can illustrate examples of how to prepare for and run effective meetings.
  • Demonstrates excellent communication skills and has a customer focused mindset.
  • Bachelor’s degree
  • 3+ years’ experience as a member of an Agile software development team
  • 3+ years’ experience working as a Product Owner or Product Manager
  • 3+ years’ experience working directly with business stakeholders
  • Experience driving value of a product
  • Experience as a Product Owner/Manager.
  • Experience creating Business Canvases and Value Propositions.
  • Ability to conduct and document gap analysis.
  • Exposure to Product Management responsibilities.
  • Experience creating user story maps.
  • Experience collaborating with other product owners and teams to prioritize and align dependencies.
  • Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
  • Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
  • Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
  • Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
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