Product Owner

SoftPro • Raleigh, NC

6h • Hybrid

About The Position

SoftPro is the nation’s leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro’s technology solutions are trusted by thousands of law firms and title companies across the country and play an essential role in residential and commercial real estate transactions. Our headquarters is in Raleigh, North Carolina. SoftPro Custom Development team is seeking a Product Owner to join their awesome team. The position can be located in Raleigh, NC offices/hybrid, or as a remote employee with the right skillset and experience. If you are remote, you must be able to work East Coast hours. As a Product Owner on the Custom Development team at SoftPro, you will serve as the bridge between customer needs and technical execution. You will lead the delivery of custom integrations that drive measurable value for our clients and align with SoftPro’s strategic goals. This role requires a blend of customer empathy, technical fluency, and agile leadership to ensure successful outcomes across multiple teams.

Requirements

• 3+ years of experience in a Product Owner or Business Analyst role in a software development environment or 3+ years of experience in the title and escrow or real estate technology industry
• Strong understanding of Agile methodologies and experience working in cross-functional teams.
• Experience with web APIs and integration projects.
• Excellent communication and stakeholder management skills.
• Ability to write clear user stories and acceptance criteria.
• Strong analytical and problem-solving skills.
• Excellent project management skills to balance the demands and needs of several different product integrations.
• Receptive to feedback.
• Strong sense of awareness and responsibility to performing duties.
• Continuously seeks opportunities to improve.
• Ability to multi-task, meet deadlines, work in a fast-paced environment.
• Must be able to quickly learn, gather, and demonstrate a thorough understanding of customer requirements for new product integrations.

Nice To Haves

• Experience with SQL or data analysis.
• Familiarity with DevOps practices, development tooling, and CI/CD pipelines.
• Ability to understand platform architecture.

Responsibilities

• Own your area of the product Lead and participate in all phases of the software development lifecycle for your assigned custom integrations.
• Maintain vision and clarity for your product area(s) as it relates to the overall product vision and mission.
• Serve as the subject matter expert for your integrations, ensuring alignment with customer workflows and business goals.
• Confidently demo your integrations to internal and external stakeholders.
• Collaborate with internal teams and external vendors to ensure seamless integration delivery.
• Review or create product integration design (lo-fi and/or hi-fi mockups) to ensure consistency for new features in your product integrations.
• Develop a deep understanding of customer workflows, especially those related to title and escrow processes.
• Organize calls and other interactions with your customers (internal and external) to identify needs and problems as well as to validate feature requirements and initial designs.
• Validate features to ensure they meet customer needs.
• Be the voice of the customer to the development teams.
• Maintain a groomed and prioritized backlog.
• Write clear, actionable user stories and acceptance criteria.
• Ensure backlog items are ready for development and aligned with roadmap priorities.
• Hold backlog refinement with the team no less than once a week.
• Work with your team to set project milestones to assist with quarterly planning.
• Coordinate with product management and other key stakeholders to maintain a long-term product area plan.
• Forecast feature release dates and socialize those with key stakeholders.
• Work with product manager, development team, and architecture to identify and prioritize ongoing maintenance work to minimize future issues and take advantage of technical advancements.
• Act as the voice of the customer during agile ceremonies including planning, refinement, and retrospectives.
• Be the liaison between the team and the product manager, stakeholders, end-users, business and customer
• Collaborate with developers, QA, and business analysts to deliver high-quality features.
• Support and mentor junior team members and contribute to a culture of continuous improvement.
• Embody and reinforce an agile mindset with your team by holding yourself and others accountable for maintaining agile methodologies.
• Call out inefficiencies, provide constructive feedback, and actively collaborate with all team members.
• Ensure timely delivery of integration features and enhancements.
• Track and report on key metrics such as backlog health, stakeholder satisfaction, and post-release quality.
• Continuously improve processes to increase team velocity and product quality.

Benefits

• Comprehensive Benefits: Medical, dental, vision, disability, and more
• Financial Wellness: 401(k) with company match and Employee Stock Purchase Plan
• Generous Paid Time Off : vacation, holidays, and parental leave
• Flexibility : Some positions are eligible for 100% remote work, plus hybrid options for those living near our Raleigh HQ

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed