Product Owner

PennyMac-posted 27 days ago

$90,000 - $150,000/Yr

Full-time • Mid Level

Onsite • Cary, NC

1,001-5,000 employees

Credit Intermediation and Related Activities

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Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey. We are seeking a Product Owner - Level 2 Support to manage a complex project that involve multiple integrated business systems, interfacing across departments and/or divisions. As the Product Owner, you will collaborate with System Developers and Business Subject Matter Experts on application changes, development, and deployment.

Manage organizational analysis efforts to identify current capabilities, opportunities for improvement and drives measurement, prioritization and implementation of identified opportunities
Develop a reasonably high degree of technical familiarity with the varying company systems to better inform product decisions and drive operational excellence.
Review and approve business analysis related documentation including: requirements, current and future state processes and workflows, report specifications and others
Interact and coordinate with system developers and business subject matter experts on application changes, development, and deployment
Write, communicates and vets requirements and user stories with business leaders using different approaches such as use cases, activity diagrams, sequence diagrams and state charts, data dictionaries, class or entity relationship diagrams to ensure complete understanding by business leaders/executives while working with an Agile framework
Work effectively inside a Scrum or Kanban team and conduct and participate in Scrum ceremonies and retrospectives
Create strategies for risk mitigation, contingency planning, and cost saving while maintaining project documentation to develop regular reports for department and executive leadership
Proactively pursue the creation and refinement of necessary monitors, alerts, and runbooks to improve system observability and resilience.
Serve as a Level 2 technical escalation point to manage Incident and Outage bridges, providing immediate support for critical system stability.
Produce and provide clear, timely updates on production issues and outages to both technical and executive leadership.
Plan, develop, oversee, execute and certify changes by establishing rigorous test plan through design and implementation phases and tracking test results to ensure changes are complete and accurate to finalized requirements
Perform other related duties as required and assigned
Demonstrate behaviors which are aligned with the organization's desired culture and values

Bachelor's degree in Computer Science, Information Systems or related field, or equivalent work experience
10+ years of Agile experience
Knowledge of JIRA, Confluence or similar tools required

Data Management experience and database knowledge preferred
Financial Services and, if possible, mortgage industry experience preferred
SQL Server/.NET, XML/EDI, or BI Tools experience a plus
Experience managing New Relic dashboards (preferred)
Experience writing and managing incident runbooks (preferred)
Experience troublshooting complex system defects (preferred)

Comprehensive Medical, Dental, and Vision
Paid Time Off Programs including vacation, holidays, illness, and parental leave
Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
Retirement benefits, life insurance, 401k match, and tuition reimbursement
Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

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